Customer Service Manager & Admin Manager (Remote)

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Our quickly growing, very well-established online marketing agency is currently seeking a highly skilled and experienced Customer Service & Administrative Manager to join our team.

This fully remote, multifaceted role requires exceptional communication skills and a proven track record of productivity while working from home. Our remote environment is highly active and fast-paced, so this isn’t the right fit for someone looking to coast, multitask, or remain stagnant while working from home. The ideal candidate is a highly competent, self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth alongside a thriving business.

Responsibilities

  • Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails.
  • Address and resolve client issues, concerns, and inquiries with outstanding customer service.
  • Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing.
  • Perform routine administrative tasks including daily job board postings using provided templates and guidelines.
  • Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale.
  • Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
  • Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOP's, training manuals, routine reporting, etc).

Requirements

  • 4+ years of customer service experience minimum (B2B preferred)
  • 2+ years of full-time remote experience required (hybrid/covid not applicable)
  • Proven ability to understand customer needs, solve problems, and own issues end-to-end
  • Bachelor’s Degree or equivalent professional experience required
  • Exceptional verbal, written, and interpersonal communication skills
  • Calm, empathetic temperament and communication style
  • Extremely organized and reliable with phenomenal attention to detail
  • Working at-home computer with reliable high-speed internet (50 Mbps+)
  • Technically adept with proficiency in CRM’s, Microsoft Office, etc.

Benefits

  • Competitive pay plan (base salary from $50,000 to $80,000 DOE)
  • Comprehensive benefits package (health, dental, life, etc)
  • Freedom to work from home without micromanagement
  • Unparalleled career growth and advancement opportunities
  • Standard 5-day work week w/ no weekends
  • Company-sponsored 401(k) retirement plan
  • Paid vacation/PTO + paid holidays
  • Monthly home internet/equipment allowance
  • Annual $250 stipend to support any home office needs
  • Work with modern, cutting-edge tools and tech including AI
  • Casual, positive, and friendly work environment
  • Healthy work-life balance w/ flexible work schedules
  • And so much more!

About AutoMarket

AutoMarket is a cutting-edge online marketing agency that specializes in assisting various businesses in the automotive industry (auto dealerships, auto repair shops, fleet management, etc.) find and hire talent. By combining constant innovation with tried-and-true systems, we create extraordinary results for our clients—and unmatched career opportunities for our team members. If you’re interested in making a real impact, helping build something exciting, and growing alongside a future industry leader – apply now!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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