Customer Service Advisor; Ohio residents

Other Jobs To Apply

Position: Work at Home Customer Service Advisor (Ohio residents) Overview Work at Home Customer Service Advisor (Ohio residents) – Full-time, remote role for Ohio residents with Morley. This position starts at $13 per hour. This role helps customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. We’ll train you to confidently support callers via phone and email, and your empathy, ability to evaluate caller issues and decide on appropriate next steps will help you excel in this early career role. Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you’re looking for. What To Expect As a Work at Home Customer Service Advisor at Morley, you’ll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. We’ll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role. Why Apply • Full-time role with strong benefits • Flexibility with paid time off • Comprehensive training • Leadership development program available to help you grow your career • Supportive and knowledgeable team • Positive, empowering work environment You Need • Communication skills • Listening, basic math and typing skills • High-speed, hardwired internet connection (e.g., cable or fiber optic broadband) that you can connect to by ethernet or landline ( Note: wireless, 5G and satellite internet unfortunately won’t work for this role) • See Skills for Success below Responsibilities • Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries • Relay detailed information to customers, managers and clients • Initiate status reports or service recovery letters to the inquirer • Route inquiries when appropriate • Educate new and existing customers and team members on relevant policies, procedures and specific benefits • Document details of each interaction in the tracking system to maintain up to date and organized records • Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude Questions Before You Apply? Live chat with a Morley Talent Acquisition (TA) Specialist: | chat hours: 8 a.m. - 5 p.m. Eastern time (closed on some holidays). TA will respond after-hours the next business day. Skills For Success • Excellent communication skills (spoken and written; so you can clearly convey detailed information) • Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues) • Basic math skills (important for providing support surrounding payments) • Empathy, listening, organizational, quick thinking, multitasking and time management skills • Able to work in an ever-changing environment • Computer skills including Microsoft Office Eligibility Requirements • High school diploma or equivalent • Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers) • Typing speed of 30+ words per minute • Available to work shifts within the center's hours of operation: Monday - Friday 8 a.m. - 9 p.m. Eastern time; Possible Saturdays/Sundays from October through March • Must be able to stick to the schedule reliably, as some queues are time sensitive Nice to Have • Experience in medical claims reimbursements or medical billing • Conversant in health insurance industry terminology • Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing • Knowledge of customer service techniques Remote Work Requirements • Ohio resident • Access to high-speed internet that is hard-wired into your home (e.g., via cable or fiber), and that you can connect devices to using ethernet or landline (rather than wireless connection) • Morley provides a six-foot… Apply tot his job

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

Data Entry Question and Answer

$150 $49

Remote Question and Answer

$150 $49

Virtual Assistant Question and Answer

$150 $49

Content Moderator Question and Answer

$150 $49

Customer Service Question and Answer

$150 $49

Video Game Tester Question and Answer

$150 $49

Related Posts