Live Chat Representative

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Reset and grow LLC seeking a friendly and customer-focused Live Chat Representative to join our team. As a Live Chat Representative, you will play a vital role in assisting customers with their travel inquiries and providing exceptional service via live chat. You will be responsible for responding to customer queries, resolving issues, and ensuring a positive and seamless customer experience.

Responsibilities
• Engage with customers through live chat to resolve inquiries and provide information
• Deliver exceptional customer service by providing accurate and helpful answers in a timely manner
• Assist customers with booking flights, accommodations, and other travel services
• Proactively identify and address any potential issues or concerns to ensure customer satisfaction
• Collaborate with other team members to improve customer service processes and procedures
• Maintain a high level of product knowledge to effectively assist customers
• Adhere to company policies and procedures
• Previous customer service experience, preferably in a live chat or online support role
• Excellent written communication skills with a friendly and professional tone
• Ability to multi-task and prioritize in a fast-paced environment
• Problem-solving skills and the ability to think quickly on your feet
• Proficiency in computer systems and familiarity with live chat software or platforms
• Ability to work flexible schedules, including evenings, weekends, and holidays
• Attention to detail and accuracy in documenting customer interactions
• Work From Home
• Health Care Plan (Medical, Dental & Vision

Job Types: Full-time, Part-time

Pay: $17.06 - $18.11 per hour

Expected hours: 30 – 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Work Location: Remote

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