SMB Account Manager, Food and Beverage

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Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.<br><br>So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.<br><br><strong>This Role<br><br></strong>Join the Square Account Management team and help our merchants grow their business! The Account Management team partners with SMB business owners to help them get the most from Square - offering tailored guidance to help merchants reach their goals.<br><br>As an Account Manager on our SMB Food and Beverage (F&B) team, you’ll be at the forefront of helping diverse, dynamic business owners thrive with Square. Reporting to our F&B team lead, your role is all about building meaningful partnerships with clients in the food space—understanding their unique needs, crafting innovative solutions, and championing them within Square.<br><br>In this role, you’ll become a creative problem-solver, finding ways to tailor our products to suit an array of complex business scenarios. As a trusted advisor, you’ll not only support clients day-to-day but also uncover new growth opportunities, expanding partnerships that fuel their success. This is your chance to be a pivotal force in your clients' journeys, advocating for them with decision-makers and turning their challenges into achievements.<br><br><strong>You Will<br><br></strong><ul><li>Be responsible for growing and retaining a multi-million dollar customer base</li><li>Understand Food and Beverage customer needs to help achieve their business goals through Square </li><li>Cross sell and upsell products based on discovering customer needs</li><li>Effectively and strategically address customer concerns and issues</li><li>Help grow our managed accounts program through multiple seller touch points</li><li>Work with our Sales, Support and Product teams to ensure customers have the best possible experience across all aspects of Square<br><br></li></ul><strong>You Have<br><br></strong><ul><li>2+ years experience in Sales, Account Management or related field</li><li>Experience discovering and closing sales opportunities and building client relationships.</li><li>Experience successfully managing a pipeline to achieve revenue targets</li><li>Excellent organizational, analytical, written, and verbal communication skills</li><li>Passion and knowledge about how new technologies can help better serve small and medium size businesses</li><li>Experience within the Food and Beverage industry is preferred <br><br></li></ul><em><strong>We are seeking candidates who live within 50 miles of New York City center.<br><br></strong></em><em>We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.<br><br></em><em>We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. <strong>Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our </strong><strong>I+D page</strong><strong>.<br><br></strong></em><em>Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.<br><br></em>Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.<br><br>To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.<br><br><strong>Zone A<br><br></strong>$41—$61.46 USD<br><br><strong>Zone B<br><br></strong>$38.12—$57.19 USD<br><br><strong>Zone C<br><br></strong>$34.85—$52.31 USD<br><br><strong>Zone D<br><br></strong>$30.77—$46.15 USD<br><br><strong>Use of AI in Our Hiring Process<br><br></strong>We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.<br><br>Contact us at privacy@block.xyz with hiring practice or data usage questions.<br><br><em>Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. </em><em>Check out our other benefits at Block.<br><br></em><em>Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. <strong>Square</strong> makes commerce and financial services accessible to sellers. <strong>Cash App</strong> is the easy way to spend, send, and store money. <strong>Afterpay</strong> is transforming the way customers manage their spending over time. <strong>TIDAL</strong> is a music platform that empowers artists to thrive as entrepreneurs. <strong>Bitkey</strong> is a simple self-custody wallet built for bitcoin. <strong>Proto</strong> is a suite of bitcoin mining products and services. Together, we’re helping build a financial system that is open to everyone.<br><br></em>Privacy Policy

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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