[Remote] Administrative Assistant – Tax Firm (ZR_29137_JOB)

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Note: The job is a remote job and is open to candidates in USA. BruntWork is a tax firm seeking a Remote Administrative Assistant to provide virtual administrative and client support. The role involves inputting tax return information, managing client communications, and assisting with day-to-day office coordination from a remote location.


Responsibilities

  • Input all client information accurately into the firm’s internal tax software for review and approval.
  • Verify that all necessary tax documents (IDs, W-2s, 1099s, receipts, etc.) have been received and properly filed.
  • Maintain a real-time tracker or spreadsheet showing the status of all returns (in progress, pending approval, awaiting filing, etc.).
  • Notify management of any missing client information or inconsistencies within tax files.
  • Ensure full confidentiality of all client data in compliance with firm privacy standards.
  • Manage the firm’s scheduling calendar and set up client appointments for consultations, follow-ups, and document reviews.
  • Send appointment confirmations, reminders, and follow-up messages through email, text, or the firm’s CRM system.
  • Answer incoming calls and messages professionally, providing assistance or transferring inquiries to management as needed.
  • Conduct client follow-ups for outstanding paperwork, signatures, or payments.
  • Deliver a high standard of customer service with clear, friendly, and professional communication.
  • Manage virtual client files and folders within the firm’s shared drive or internal system.
  • Prepare daily, weekly, or monthly reports summarizing client activity and task completion.
  • Assist in organizing digital forms, documents, and spreadsheets as directed by management.
  • Monitor the firm’s communication channels (email, voicemail, CRM) and ensure timely responses.
  • Maintain records of payments received and update internal financial tracking logs.
  • Provide end-of-day recaps or progress reports to management outlining completed tasks and pending follow-ups.
  • Coordinate with management to ensure returns move efficiently through review and approval stages.
  • Support internal marketing or client engagement efforts (such as reminder messages or updates during tax season).
  • Report technical issues, client complaints, or system errors promptly.

Skills

  • 1–2 years of administrative experience
  • Excellent written and verbal English communication skills
  • Strong organizational skills with attention to accuracy and deadlines
  • Proficient in Google Workspace (Docs, Sheets, Drive) and virtual communication tools (Zoom, WhatsApp, Slack, etc.)
  • Ability to learn and efficiently operate proprietary firm software
  • High level of professionalism, integrity, and discretion with confidential information
  • Accuracy and attention to detail
  • Professional communication and responsiveness
  • Reliability and accountability
  • Strong organization and follow-through
  • Confidentiality and discretion
  • Time management and adaptability
  • Experience in a tax, accounting, or financial office

Benefits

  • HMO Coverage for eligible locations
  • Permanent work-from-home
  • Immediate hiring
  • Steady freelance job

Company Overview

  • BruntWork builds cost-effective, efficient and scalable operational teams for businesses wanting to grow fast and effectively. It was founded in 2020, and is headquartered in Sydney, New South Wales, AUS, with a workforce of 5001-10000 employees. Its website is https://www.bruntwork.co.

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    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

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