Wayfair Work From Home [Entry Level/Remote] $32/Hour – Apply Now

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Wayfair is searching for an inventive, driven, pioneering preparing lead to assist with building one of our most up to date customer confronting outreach groups. This virtual job will be situated in Chicago, with up to 70% anticipated that movement should stores as well as normal travel to the Boston/New Britain region where HQ is found. You will be liable for working with onboarding and proceeding with training to our group of plan deals specialists who work with clients to make a home they love in light of their singular financial plan, style and space.

Responsibilities:

  1. Customer Assistance: Provide exceptional customer service through various channels, including phone, email, and chat, assisting customers with inquiries, orders, and product information.

  2. Problem Resolution: Resolve customer issues and concerns efficiently, demonstrating empathy and a commitment to customer satisfaction.

  3. Product Knowledge: Develop a comprehensive understanding of Wayfair’s product catalog to assist customers in making informed purchasing decisions.

  4. Order Processing: Facilitate order placement, tracking, and cancellations as needed, ensuring accuracy and efficiency in all transactions.

  5. Communication: Collaborate with cross-functional teams to relay customer feedback, common concerns, and trends, contributing to continuous improvement initiatives.

Qualifications:

  1. Excellent Communication Skills: Strong verbal and written communication skills with the ability to articulate information clearly and concisely.

  2. Customer Focus: A passion for delivering outstanding customer service and a commitment to exceeding customer expectations.

  3. Problem-Solving Skills: Proven ability to identify and resolve customer issues effectively.

  4. Tech-Savvy: Comfortable navigating computer systems and quickly adapting to new software.

  5. Team Player: Ability to work collaboratively in a remote team environment.

Requirements:

  1. High School Diploma or equivalent; some college education preferred.
  2. Previous customer service experience is a plus but not required.
  3. Reliable internet connection and a dedicated workspace for remote work.

Benefits:

  1. Competitive hourly rate of $32.
  2. Flexible work schedule.
  3. Comprehensive training program.
  4. Opportunities for career advancement within the company.

If you’re ready to embark on a rewarding career journey with Wayfair and enjoy the flexibility of working from the comfort of your home, apply now by submitting your resume and cover letter. Join our team and be part of a company that values innovation, teamwork, and customer satisfaction.

If you think this role describes you, we would love to hear from you. Apply now to join our team!


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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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