Remote Case Manager

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Description

Location: Remote – Work from Home

Starting Pay: $18.03 per hour

Schedule: Monday through Friday 8am – 4:30pm EST

Jan Dils, Attorneys at Law only hires in the following states: GA, KY, NC, OH, TN, TX, & WV.

Jan Dils, Attorneys at Law has been helping our clients fight for disability benefits since 1994. We’re a mission-driven team who work tirelessly to represent each of our clients with care. We’re dedicated to continuous growth to improve our client service. Our firm is seeking an energetic, dependable individual to join our Case Management team.

A remote Case Manager is responsible for assisting new and existing Social Security or Veteran clients with their legal disability claim over the telephone. The position requires a compassionate individual to help clients understand the requirements and status of their legal case. A Case Manager must be able to build client loyalty and trust by providing high quality technical services in a high-volume environment. This client-centered position requires effective communication skills and a high level of accountability.


The Remote Case Manager Responsibilities Include:

  • Be dedicated to clients by returning all emails and voicemails within 24 hours
  • Become an expert on our Case Management Software that you will be using daily
  • Ensure clients stay well informed regarding the status of their claim
  • Become an investigator by obtaining medical evidence to support claims
  • Be excellent with time management by maintain task list goals
  • Develop case strategies to determine the paths of case success and educate the client on what is needed for case success
  • Provide client assistance with any needed paperwork throughout the life of the claim
  • Guide our clients as they navigate the complexity of the Social Security or Veterans Disability process
  • Quality is extremely important to our firm. That’s why we have the standards of maintaining at least an 90% on quality scores.

Not only is the position itself great, but the benefits we offer are fantastic as well!

Remote Case Manager Benefits include:

  • Health, Vision, & Dental Insurance
  • 401K Matching Retirement Plan – We do up to 4% match!
  • Long-term and Short-term Disability
  • Company Paid Life Insurance
  • Paid Time Off – 80 hours accrued in your first year!
  • Paid Holidays – We understand the importance of being with loved ones during holidays.
  • Set Work Schedule – No Working Crazy Schedules!
  • Health & Fitness Reimbursement – Yes, we pay you to promote a healthy lifestyle!
  • Remote Work – No commute – Work from home!
  • Community Involvement – Want to get involved in the community but don’t know how? We can help you with that!
  • Positive Organizational Core Values – These values are Client-Centered Focus, Community, Continuous Improvement, Caring, and Collaboration. Our firm is dedicated to and use these values every single day.

Now you might be wondering about the pay? The Remote Case Manager starting pay rate is $18.03 per hour. For this position, you receive a performance appraisal EVERY SIX MONTHS! That’s right! You will always know how you’re doing with your performance. And do you know what else? If you score well on your performance review, you will get a 49 to 87 cent increase every 6 months until you reach the cap of the pay range.


Jan Dils, Attorneys at Law is a proud equal opportunity and affirmative action employer. We welcome and embrace people from diverse backgrounds and nurture a culture where our team members feel heard, valued, and empowered to be their most authentic selves. At Jan Dils, Attorneys at Law, we are committed to reflecting the diverse clients and communities in which we serve.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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