Telephonic Critical Support Nurse (RN):
Remote, Work from home, United States.
Schedule Information: These are EVENING SHIFTS.
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Four 10 hour days (1:30pm to 12:00amCentral time); or
Three 12 hours days (11:30am to 12:00amCentral time) with an additional 4 hour shift on a 4th day
Days off will vary week-to-week
Must be available to work overnight shifts on occasion (1-2 weekdays per month, and 2-4 weekends per year)
Evening and overnight shifts include a shift differential
All shifts include every 3rd weekend and some holidays
Position Overview:
This busy 24/7 clinical call center receives and responds to a wide variety of incoming calls from patients, clinicians, referral sources, hospitals, etc. in support of chronic therapies, including Home Infusion Therapy. This team also takes after-hour calls for all divisions of Accredo Health Group Specialty Pharmacies.
What You’ll Be Doing:
Triage incoming calls from patients, clinicians, hospitals, etc. Intervene to address life-threatening medication interruptions.
Guide patients, caregivers, clinicians through assessment of potential disruption of medication administration including pump malfunction, central line problems, and patient error.
Troubleshoot issues with infusion devices, answer infusion access questions, and provide other therapy support.
Coordinate communication between patient, caregivers, pharmacists, nurses, hospital staff, and physicians.
Ensure product and supplies are provided in a timely manner.
Contact appropriate personnel as needed, and document transactions in patients’ e-chart.
Develop and maintain a working knowledge of all services, products, and resources provided by Accredo and continually incorporate new product and service knowledge.
Assume an active, professional role in identifying trends/needs as they develop within the scope of customer/client contact.
Education, Licensure
Possess an Associate degree in Nursing or Bachelor Degree in Nursing or Nursing Diploma
Registered Nurse (RN) multistate license in good standing, with ability to obtain licensure in all 50 states
Minimum of 5 years of RN experience. Critical care or home infusion experience preferred.
What You Must Have:
Ability to work the shifts listed above
Demonstrated proficiency with Microsoft Office software, such as Word, Excel, and Power Point
Understanding of legal and regulatory issues
Ability to compile data and statistics
Strong customer service focus and the ability to counsel patients
Able to develop and maintain a cross section of networks
Strong oral and written communication and organizational skills
Accredo, Evernorth Health Services' specialty pharmacy, serves patients with complex and chronic health conditions, including cancer, hepatitis C, HIV, bleeding disorders, and multiple sclerosis.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 32 - 54 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Evernorth Health Services
Evernorth Health Services, a division of
The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
