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<p>Akkodis is seeking <strong>a Slack Administration Analyst </strong>for<strong> a 6-Month Contract </strong>position with a client located in <strong>Los Angeles, CA (Remote).</strong></p><p><br></p><p><strong>Pay Range:</strong> $50- $65/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Support an Enterprise Slack environment with close to 10,000 active users, 40 workspaces and thousands of channels.</li><li>Resolve elevated support requests.</li><li>Identify and document new support categories so they can then be implemented in our self-service portal.</li><li>Identify and document opportunities to automate support requests.</li><li>Identify and document opportunities to shift support request categories to our help desk.</li><li>Participate in the resolution of production incidents and time-sensitive requests.</li><li>Work on sensitive requests with the highest level of confidentiality and privacy.</li><li>Author and maintain documentation for operational processes, policies and runbooks.</li></ul><p><strong> </strong></p><p><strong>Required Qualifications:</strong></p><ul><li>5+ years’ experience with Slack administration in a large Enterprise Grid environment (at the scale of several thousands of users).</li><li>Advanced proficiency with Slack user roles and permissions.</li><li>Advanced proficiency with Slack Connect.</li><li>Disciplined and autonomous, comfortable context switching and adapting often as priorities change.</li><li>Excellent English language skills: you are a comfortable public speaker and are used to writing in-depth application how-tos, documenting standard operating procedures, and producing user-facing documentation.</li></ul><p><br></p><p><strong>Desired Qualifications:</strong></p><ul><li>Experience with Agile Methodologies such as Kanban, comfortable working in iterative methodologies.</li><li>Experience with Work Management platforms such as Jira, Airtable and Trello.</li><li>Experience with IT Service Management platforms such as ServiceNow and Jira Service Management.</li><li>Experience with Knowledge Management platforms such as Google Workspaces and Notion.</li><li>Bachelor's degree in Computer Science or equivalent work experience.</li></ul><p><br></p><p>If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, please contact <strong>Amit Kumar Singh</strong> at <strong>Amit.Singh@akkodisgroup.com.</strong></p><p><br></p><p><strong>Equal Opportunity Employer/Veterans/Disabled</strong></p><p>Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.</p><p><br></p><p>The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:</p><p>· The California Fair Chance Act</p><p>· Los Angeles City Fair Chance Ordinance</p><p>· Los Angeles County Fair Chance Ordinance for Employers</p><p>· San Francisco Fair Chance Ordinance</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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