[Remote] VP of Marketplace Operations - US-Based

Other Jobs To Apply

No other job posts for this day.

Note: The job is a remote job and is open to candidates in USA. Toptal is a leading talent platform, and they are seeking a VP of Marketplace Operations to drive the strategy and execution of their two-sided marketplace. The role involves building operational frameworks and cross-functional teams to ensure high-quality matches between talent and clients, while also innovating scalable solutions to enhance marketplace dynamics.


Responsibilities

  • You will be responsible for building and executing a strategy to effectively meet the speed and quality expectations of our talent and clients.
  • Working with our Executive and Marketing teams, you will develop processes to optimize talent supply against planned and targeted demand while ensuring talent satisfaction to continually attract high caliber talent and deliver an outstanding client experience.
  • Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline processes that result in efficient means to source, screen, and place talent under expanding vertical and specialization scenarios.
  • You will continually gain insights from data and analytics in order to make sound business decisions.
  • By applying your top-level leadership skills, you will ensure that your growing team is highly motivated and qualified to deliver upon Key Performance Indicators that result in achievement of core business objectives.
  • You will ensure strong management oversight and collaborative interactions between clients, talent, and our core team to support achievement of objectives in the day-to-day operations.
  • In the first week, expect to: Onboard and integrate into Toptal. Rapidly begin learning about Toptal’s history, culture, and vision. Shadow key teams across the company to learn the core of Toptal’s operations and capabilities.
  • In the first month, expect to: Complete a current state assessment of the structure and functions within Talent Operations. Review and update Annual and Quarterly OKRs for Talent Operations and its subfunctions. Review and redefine career paths for roles within Talent Operations. Reevaluate and develop recommendations for a competitive commission, compensation, and incentive structure with the VP of Finance.
  • In the first three months, expect to: Implement a performance framework that will ensure each process step has an effective measure or KPI solution. Review and enhance training materials to ensure that all roles inside of Talent Operations have a clear direction in order to maintain high quality standards, adopt best practices, and adhere to operating policies.
  • In the first six months, expect to: Develop and mature feedback loops between Talent Operations and processes external to Talent Operations. Develop procedures and processes to ensure that all talent has been sent to clients within newly established guidelines. Optimize talent screening quality and bandwidth to achieve newly established guidelines.
  • In the first year, expect to: Strengthen the infrastructure within Talent Operations for long-term scalability and client satisfaction in a constantly evolving work environment.

Skills

  • Minimum 10 years experience effectively managing large-scale, multi-faceted operations with supply/demand components, ensuring client expectations for speed and quality are met.
  • Ability to formulate and successfully execute upon business unit Key Performance Indicators.
  • Proven ability to effectively apply analytics and business insights to the creation of strategic plans and executive decision-making.
  • Understanding of Data Architecture and Analytics toolkits and languages.
  • Demonstrated success with developing and deploying process improvement and workflow enhancements that result in streamlined operations.
  • Financial acumen to develop and manage pricing strategies that project and optimize ROI in a two-sided market.
  • Experience working with Finance to formulate compensation programs that effectively drive desired behaviors and align with business financial objectives.
  • Experience working with Product Managers to deliver requirements that support optimization of workflow and operational processes.
  • Experience with development of risk management processes designed to detect and prevent fraudulent activities.
  • Must have the ability to promote collaboration and proactively communicate with different stakeholders to drive alignment with strategic initiatives and hold teams accountable.
  • Experience working in the recruiting, outsourcing, and/or talent space is a plus.

Company Overview

  • Toptal is a network of talent in business, design, and technology that enables companies to scale their teams, on demand. It was founded in 2010, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.toptal.com.

    • Company H1B Sponsorship

  • Toptal has a track record of offering H1B sponsorships, with 2 in 2024, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

    • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

    Data Entry Question and Answer

    $150 $49

    Remote Question and Answer

    $150 $49

    Virtual Assistant Question and Answer

    $150 $49

    Content Moderator Question and Answer

    $150 $49

    Customer Service Question and Answer

    $150 $49

    Video Game Tester Question and Answer

    $150 $49

    Related Posts