Part-Time Customer Service Representative

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About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a global leader in creating immersive learning and networking experiences that go far beyond traditional events. They offer a dynamic mix of in-person and virtual programming, supported by a vast library of digital content including white papers, webinars, videos, case studies, and custom research. They are currently looking to add a Part-Time Customer Service Representative to their team.

Salary/Hourly Rate:

$18/hr - $20/hr

Position Overview:

The Part-Time Customer Service Representative is responsible for managing the end-to-end processing of 4 - 6 contracts weekly, including entering contract details, generating invoices, sending them to clients, and following up on payments. The Part-Time Customer Service Representative also provides support to the event customer service team by processing orders, managing invoices, and handling client communication through Oracle. Additionally, the Part-Time Customer Service Representative involves assisting with occasional ad hoc analysis and reporting projects as needed.

Responsibilities of the Part-Time Customer Service Representative:

  • Enter and process invoices accurately and efficiently.
  • Respond to client inquiries in a timely and professional manner.
  • Conduct light accounts receivable follow-up on outstanding payments.
  • Provide administrative and accounting support to two business units.

Required Experience/Skills for the Part-Time Customer Service Representative:

  • 1 - 2 years in customer service, billing, or accounting support.
  • Strong Excel skills (pivot tables, lookups).

Preferred Experience/Skills for the Part-Time Customer Service Representative:

  • Oracle CRM and Oracle Sales experience.

Education Requirements:

  • High school diploma is required.

Benefits:

  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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