Join Today: TTEC Work from Home Customer Support Representative ID- 15353

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Position at a Glance:

  • Location: Remote
  • Compensation: a competitive salary
  • Start Date: Immediate openings available
  • Company: Workwarp
  • Position: TTEC Work From Home Customer Support Representative - Hiring Now

 

 

Work from Home Customer Support Representative Company: TTEC... Location: Remote (Work from Home) Job Type: Full-time, Part-time Are you passionate about providing exceptional customer service? Do you thrive in a remote work environment? Join our team at TTEC as a Work from Home Customer Support Representative and be part of a dynamic and supportive team dedicated to delivering outstanding customer experiences. Key Responsibilities: Provide exceptional customer support via phone, email, and chat channels. Assist customers with inquiries, concerns, and technical issues related to products or services. Handle customer complaints and resolve issues in a professional and efficient manner. Utilize effective communication and problem-solving skills to address customer needs. Document all interactions accurately and thoroughly in the customer support system. Collaborate with team members and other departments to ensure seamless customer experiences. Adhere to company policies and procedures while delivering high-quality service. Requirements: High school diploma or equivalent; college degree preferred. Prior customer service experience in a call center or remote environment is a plus. Excellent communication skills, both verbal and written. Strong problem-solving abilities and attention to detail. Ability to multitask and work in a fast-paced environment. Proficiency in basic computer applications and typing skills. Reliable internet connection and dedicated workspace at home. Flexible schedule availability, including evenings, weekends, and holidays. Benefits: Competitive hourly rate with opportunities for performance-based bonuses. Comprehensive training program and ongoing support from team leaders. Work from the comfort of your own home with flexible scheduling options. Career advancement opportunities within the company. Health, dental, and vision insurance options for eligible employees. Paid time off and holiday pay. Employee assistance program for personal and professional support. Join our team and become part of a company that values your dedication and provides opportunities for growth and development. Apply now to start your career as a Work from Home Customer Support Representative with TTEC Apply Job!

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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