Customer Onboarding Specialist – Remote

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At Voxr, one of our startups, we’re revolutionizing business communications through our advanced AI-driven platform, designed to enhance efficiency and customer engagement for businesses of all sizes. As part of our mission to deliver exceptional service, we are seeking a dedicated Customer Onboarding Specialist to ensure our clients are successfully integrated and fully capable of utilizing our platform to its fullest potential.

We’re looking for a dynamic individual who thrives in collaborative environments, brings fresh ideas, and is excited about the intersection of AI, technology, and Business.

About Noble Cortex and Our Culture

At Noble Cortex, we’re more than a startup studio—we’re a family office-backed venture focused on empowering visionary entrepreneurs to create the next big thing for the world, for humanity, and for themselves. Join us, and you’ll have the unique opportunity to work on transformative AI projects that have the potential to reshape industries and improve lives.

We foster a culture of innovation, collaboration, and personal growth. Our team is dedicated to turning bold ideas into reality, and we offer a space where creativity meets purpose.

  • Mission-Driven: We’re committed to building solutions that matter—both for the advancement of AI and for improving the world around us. When you join Noble Cortex, you’re not just working on a product—you’re contributing to something greater.
  • Flexible and Supportive Work Environment: We understand that creativity flourishes in a flexible setting. That’s why we offer unlimited PTO, remote work flexibility, and a schedule that adapts to you, so you can focus on doing your best work.
  • Comprehensive Benefits: We believe in taking care of our team with competitive salaries, and even optional healthcare for contractors, and maternity/paternity leave. We also know that your personal life is important, so we prioritize work-life balance through benefits that support you both at work and at home.

Join Voxr, and be part of a team that’s shaping the future with AI innovation, while also growing your own skills and career in a supportive, dynamic environment.

What you will do

As a Customer Onboarding Specialist, you will act as the bridge between Voxr and our clients, ensuring a smooth transition and setup of our AI communication tools within their existing operational frameworks. Your role will be crucial in setting up and customizing our system according to each client’s needs, particularly focusing on CRM integration and user training.

Key Responsibilities:

  • Master Voxr products and CRM requirements.
  • Collaborate with new clients to complete the intake form and gather essential data.
  • Configure and customize the Voxr system based on client needs.
  • Migrate their legacy CRM data to our modern CRM when necessary, ensuring accurate setup.
  • Educate clients on effective use of the Voxr system and assist in campaign setups.
  • Provide first-line support and gather feedback for product development.
  • Ensure client success through regular follow-ups and proactive support.

Qualifications:

  • Soft Skills:
    • Effective listener and communicator, able to interpret client needs and translate them into actionable solutions.
    • Conflict resolution skills to manage and resolve issues efficiently and diplomatically.
    • Cultural sensitivity to engage effectively with a diverse client base.
    • Strong collaboration skills, problem-solving abilities, and a focus on delivering high-quality results.
  • Proven experience in customer service or client onboarding, preferably within a technology or CRM-focused role.
  • Strong familiarity with CRM platforms is highly desirable.
  • Exceptional communication and interpersonal skills to effectively train and engage clients.
  • Robust problem-solving abilities with a keen attention to detail.
  • Adaptability to learn and grow within a fast-paced, evolving tech environment.
  • Empathetic understanding and patience to manage diverse client needs and expectations.

Why You’ll Love Working at Voxr:

  • Unlimited PTO: We encourage you to take the time you need to recharge.
  • Flexible Work Schedule: Work on your own terms. We believe great work doesn’t have to happen within strict 9-5 hours.
  • Remote Work: Join us from anywhere, and collaborate with a team of global innovators.
  • Comprehensive Benefits even for contractors: Enjoy optional healthcare, and maternity/paternity leave, so you can focus on doing your best work.
  • Career Growth: At Voxr, you’ll have opportunities to expand your skills, take on new challenges, and grow alongside our ventures.

Equal Opportunity Employment:

Voxr is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Additional Information:

  • This role requires occasional flexibility in hours to accommodate international clients.
  • Applicants must be willing to undergo a background check, in compliance with local laws and regulations.

Apply Now:

If you’re ready to lead our new clients to be able to enjoy all the benefits of Voxr for a company that’s driving AI innovation and changing the world, we want to hear from you.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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