Intake Community Supports Representative

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Title: Intake Community Supports Representative

Location: IA-US

Full-Time

Job Description:

The Intake Community Support Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order.

This is a fully remote position. Employees must be located in Iowa (applicants outside of Iowa will not be considered). The starting wage is $17.50/hour ($18.50/hour for bilingual candidates) with weekly pay, PTO, and benefits available after 30 days of employment. Work hours are Monday-Friday 11:00am-8:00pm with the potential for overtime.

Position Responsibilities may include, but not limited to

  • Handle inbound and outbound customer service calls, including de-escalations to the best of your abilities with our clients placing their meal order
  • Address questions, and provide exceptional customer service
  • Input order information into the appropriate client order screen
  • Document all conversations with client into client information database
  • Ensure all assigned clients are contacted and have an order on file
  • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
  • Work quickly and efficiently without making the client feel rushed
  • Assisting clients with reships (after training is completed)
  • Assist callers who inquire about the Community Supports benefit, and submit a self-referral for those who meet the criteria to submit the referral.
  • Notify clients of benefits ending soon within the 30 day time frame, and offering to assist with reauthorization when able, or explain next steps for those who’s agency does not allow Mom’s Meals to initiate the request
  • Explain benefits including nutritional counseling requirements and possible timelines for clients awareness

Required Skills and Experience

  • High school degree or GED
  • 1 year of previous customer service experience
  • Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
  • Clear oral communication skills
  • Previous experience with data entry
  • Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required – Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
  • Must have a quiet workspace that is free from distraction

Preferred Skills and Experience

  • 1 year of previous call center experience
  • Bilingual (English/Spanish)

Physical Requirements

  • Repetitive motions that include the wrists, hands and/or fingers
  • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
  • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Company Overview

Mom’s Meals is a home-delivered meal service providing fully-prepared, refrigerated meal solutions directly to homes nationwide. For over 20 years, we’ve provided seniors, patients recovering post-discharge, and those managing chronic conditions with tailored nutrition solutions that support individual and unique needs. If you’re passionate about the wellbeing of others and truly want to make a difference, Mom’s Meals could be the place for you! We’re a family-operated company looking for fun, compassionate, and friendly people to join our team.

Equity & EOE Statement

At Mom’s Meals, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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