Information Security SOC Analyst - Remote at TTEC Dallas, TX

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Information Security SOC Analyst - Remote job at TTEC. Dallas, TX.

Bringing smiles is what we do at TTEC… for you and the customer. As an Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll Do

Looking for an opportunity to detect legitimate security concerns and monitor for potential security concerns? You'll use various tools and dashboards to monitor the TTEC environment, triage the events to detect legitimate security concerns and respond according to established playbooks. You'll also manage, maintain, and monitor TTEC security solutions and processes to provide Tier 1 Support and Security Incident Management.

You'll interact frequently with other members of the Information Security team and the IT technical teams at TTEC along with the IT Operations and Engineering teams. 

The SOC provides 24x7 security operations monitoring and support for the TTEC core network and services.

You'll report to the Security Operation Center Manager, you're role is impactful as it protects TTEC from data loss and security events.

During a Typical Day, You'll

  • Conduct proactive monitoring, investigations, and mitigation of security events
  • Analyze security event data from EDR, SIEM, Dashboards, etc.
  • Spend time understanding the environment you're responsible for and engage with various teams to gain further knowledge of the environment(s)
  • Recognize potential, successful, and unsuccessful intrusion attempts and compromises through review and analysis of relevant event data
  • Research new and evolving threats with potential to impact the monitored environment

What You Bring to the Role

  • Minimum 2 years experience in Information Systems or IT security-related functions
  • Knowledge of information security principles, concepts, practices
  • Knowledge of networks, firewalls, and operating systems
  • Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues
  • Strong analytical skills and able to collate and interpret data from various sources
  • Experience with security incident detection and response

What You Can Expect

  • An annual incentive program 
  • Medical, dental, and vision
  • Tax-advantaged health care accounts
  • Financial and income protection benefits
  • Paid time off (PTO) and wellness time off
  • Tuition reimbursement and access to thousands of free online courses

Visit for more information.

The anticipated range is $60,000 - $75,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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