Hub Spot Support Specialist
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<span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">At Veracity, we aim to be a different kind of insurance partner – one that is free from outside investors, venture capital, or the pressures of a corporate parent. </span></span></span></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Ours is a culture of empowerment – one that believes in effort, results, and accountability. We believe that transparency fosters trust, trust fosters growth, and that growth drives innovation. Our commitment to rigorous evaluation and relentless execution lead to rapid evolution.</span></span></span></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">We answer only to the small business owners we serve, and this independence allows us to stay focused on what matters most: helping their businesses thrive by providing expert guidance and best-in-class insurance policies.</span></span></span></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">We’re growing fast and want you to be a part of it!</span></span></span></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">We are seeking a skilled, forward-thinking, and detail-oriented <b>HubSpot Support Specialist</b> to partner with our CRM Administrator in maintaining, optimizing, and advancing our HubSpot CRM platform. This remote role requires a process-driven professional with the ability to understand both the technical execution and the strategic impact of HubSpot’s integration with other business systems. In this role, you will ensure data integrity, support workflow and automation development, and leverage HubSpot’s AI and advanced capabilities to streamline processes, enhance decision-making, and drive business value.</span></span></span></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Key Responsibilities</span></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Support ongoing data hygiene, including de-duplication, normalization, and historical data cleanup</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Monitor and maintain data accuracy across HubSpot and integrated systems</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Identify data inconsistencies, recommend solutions, and execute fixes in partnership with the CRM Administrator</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Assist in designing, testing, and deploying workflows and automations to streamline sales, marketing, and service processes</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Help build AI-driven efficiencies in HubSpot, including predictive analytics, engagement tools, and process optimization</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Document and maintain workflow logic to ensure clarity, transparency, and scalability</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Provide day-to-day user support by troubleshooting and resolving issues within HubSpot</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Collaborate with teams to gather requirements and translate them into CRM enhancements</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Assist with role-based permissions, property management, and object configuration under the guidance of the CRM Administrator</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Partner with the CRM Administrator to understand HubSpot’s integration with other business systems (e.g., ERP, marketing automation tools, customer support platforms)</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Help test, monitor, and maintain integrations to ensure reliable and consistent data flow</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Identify and escalate cross-platform issues or risks that could impact business processes</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Required to perform other duties as requested, directed, or assigned</span></span></span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Requirements and Qualifications</span></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Bachelor’s degree in Business, Marketing, Information Systems, or a related field, or equivalent experience</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">1–3 years of hands-on experience with HubSpot CRM or a comparable system</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Strong attention to detail with proven ability to manage and maintain large datasets</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Excellent analytical and problem-solving skills, with the ability to identify trends, troubleshoot issues, and propose efficient solutions</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Strong organizational and communication skills, with the ability to collaborate effectively across technical and non-technical stakeholders</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Ability to see the big picture and understand how system changes impact broader business processes and integrations</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Experience with HubSpot AI tools and advanced capabilities</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Experience with system integrations (e.g., Zapier, APIs, or native connectors) preferred</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">HubSpot certifications (e.g., Marketing Software, Sales Software, Operations Software) preferred</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Commitment to continuous learning, staying updated on HubSpot features, updates, and best practices</span></span></span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-family:Arial, sans-serif;">Perks</span></b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Health, dental, and vision plans</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Amazing work-life balance with 4 weeks of Paid Time Off</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">10 Paid Company Holidays with 2 floating holidays</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">401K Programs with employer match</span></span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Personal assistance programs for support in a healthy personal and work life</span></span></span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Why Veracity?</span></span></span></b></span></span></span><br><br><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Here at Veracity, you’ll be part of a team of trailblazers and visionaries. We’re not just revolutionizing the way people “do” insurance; we are creating a whole new paradigm. Here, you will experience a vibrant and inclusive workplace where your ideas matter! With us, you have a chance to:</span></span></span></span></span></span><ul><li><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Engage in groundbreaking projects that are reshaping the insurance landscape</span></span></span></span></span></span></span></li><li><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Collaborate with a group of dedicated, like-minded professionals</span></span></span></span></span></span></span></li><li><span style="font-size:12pt;"><span><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Experience a culture that prioritizes growth and development</span></span></span></span></span></span></span></li></ul><span style="font-size:12pt;"><span style="line-height:115%;"><span style="font-family:Aptos, sans-serif;"><b><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">Compensation Range: $60k/yr - $75k/yr</span></span></span></b><br><br><span style="font-size:10pt;"><span style="line-height:115%;"><span style="font-family:Arial, sans-serif;">We are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics. <br><br>If you need accommodation, please let us know during the interview process.</span></span></span></span></span></span>
