Full Stack Engineer, Managed Operations

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<h2>Who we are</h2> <h3>About Stripe</h3> <p>Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.</p> <h3>About the team</h3> <p>The Managed Operations team is building new products that allow merchants to offload payments operations and customer support to Stripe. We enable businesses to focus on their core products by providing products and services that deflect and automate the time-consuming aspects of payments support and operations.</p> <h2>What you’ll do</h2> <p>As an early hire on the Managed Operations team, your role more closely resembles that of a founding engineer at a startup within Stripe. You’ll collaborate with peer teams and cross-functional partners to shape our product vision, build robust systems from scratch, and work directly with our early adopters to onboard them onto our products and gather feedback.</p> <p>Responsibilities:</p> <ul> <li>Drive projects from problem statement to implementation, taking ownership over everything from business impact to operational excellence</li> <li>Build full-stack solutions across multiple languages and technologies (Ruby, TypeScript, AWS, LLMs)</li> <li>Develop APIs and services that integrate with Stripe’s existing product ecosystem</li> <li>Partner with teams across Stripe to leverage existing products, systems, and infrastructure</li> <li>Establish engineering best practices and technical direction for this new product line</li> </ul> <h2>Who you are</h2> <p>We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p> <h3>Minimum requirements</h3> <ul> <li>2-10+ years of professional, hands on full-stack development experience with the React framework and languages such as Ruby, JavaScript/TypeScript, or Java</li> <li>Strong generalist comfortable navigating complex codebases, documentation, and teams to ship effective solutions across a broad product suite</li> <li>Ability to think like a user and use reasoned judgement to unblock yourself and make rapid forward progress</li> <li>Superb Communication skills working with technical and non-technical stakeholders</li> <li>Customer-centric approach to problem solving and product development</li> </ul> <h3>Preferred qualifications</h3> <ul> <li>Experience at early-stage startups or building new products from scratch</li> <li>Background in customer support systems or operations automation</li> <li>Track record of technical leadership on ambiguous, impactful projects</li> </ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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