Experienced Remote Member Services Representative – American Airlines Careers with Workwarp

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Join the American Airlines Family: Empowering Your Career and Personal Growth

At American Airlines, we're not just about flying; we're about creating a universe of possibilities for our employees. As a leading carrier in the aviation industry, we're committed to fostering a culture of excellence, diversity, and inclusion. Our team is dedicated to delivering exceptional customer experiences while continuously pushing the boundaries of what's possible. If you're ready to embark on a journey that combines personal and professional growth, we've got an exciting opportunity for you.

About the Role: Remote Member Services Representative

We're seeking an experienced and skilled Member Services Representative to join our Payments and Digital Systems team within the American Airlines Credit Union. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our day-to-day activities, including check processing, item processing, direct payments, and funds transfers.

Key Responsibilities:

  • Complete data entry and balancing tasks with high accuracy and attention to detail.
  • Coordinate return items with members, outside vendors, the Federal Reserve, and other organizations.
  • Assist various departments with fraud resolution, part orders, and related Accounting general ledger balancing.
  • Work part-time cases/activities as assigned and follow established policies and procedures.
  • Process advance payments, multi-account and partial deposits, credit card payments, and various checks.
  • Review, research, and support Remote Deposit, Mobile, ATM, and other imaged-enabled items.
  • Log, research, and make necessary GL, account adjustments, and/or returns.
  • Process Stop Pays and Check Clustering, and complete daily balancing and branch closing tasks.
  • Obtain information from members for the timely and accurate processing of international and domestic funds transfer requests.
  • Research and verify incoming and outgoing funds transfer information, and communicate with merchants to resolve funds transfer issues.
  • Stay up-to-date on current and incoming funds transfer regulations and guidelines.
  • Store check returns, research branch returned items draft adjustments, process branch checks, verify members for social funds transfers, and Federal Reserve confirming and delivering funds transfers.
  • Complete daily processing of workflows related to late returns, source of receipts, foreign collections, and legal fees.

Essential Qualifications:

  • Bachelor's degree from an accredited institution.
  • Proficient in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) acquired through work experience or training.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Strong analytical and problem-solving skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work independently with minimal supervision and maintain good performance and attendance.

Preferred Qualifications:

  • Previous client/member service experience in a financial institution or credit union.
  • Experience with Episys/Symitar and processing wires.
  • Strong knowledge of banking regulations and guidelines, including NACHA rules and Federal Banking regulations.

What You'll Get:

At American Airlines, we offer a comprehensive benefits package that includes:

  • Medical benefits: Access to health, dental, prescription, and vision benefits from day one.
  • Wellness Programs: Tools, resources, and support to help you maintain a healthy lifestyle.
  • 401(k) Program: Available upon hire, with employer contributions available after one year, depending on the workgroup.
  • Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, rental cars, travel, and more.

Our Culture:

At American Airlines, we're committed to creating an inclusive and diverse work environment that empowers our employees to reach their full potential. Our 20+ Employee Business Resource Groups are dedicated to connecting our employees to our customers, suppliers, communities, and shareholders. We're proud to be a company that values diversity, equity, and inclusion, and we're committed to fostering a culture that is welcoming and inclusive to all.

Why Join Us?

By joining our team as a Remote Member Services Representative, you'll have the opportunity to:

  • Develop your skills and expertise in a dynamic and fast-paced environment.
  • Be part of a team that is passionate about delivering exceptional customer experiences.
  • Enjoy a competitive salary and comprehensive benefits package.
  • Work in a culture that values diversity, equity, and inclusion.
  • Take advantage of career growth opportunities and professional development.

Take the Next Step:

Are you ready for this exciting opportunity? If you're a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply. Join our team and become a vital part of our success story.

Apply now and let's discuss how you can join the American Airlines family!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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