Experienced IT Manager for Crewmember Experience Products – Remote Opportunity with JET Blue Airlines

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Introduction to JET Blue Airlines and Our Mission

JET Blue Airlines is a renowned name in the aviation industry, known for its commitment to excellence, customer satisfaction, and employee growth. As a leader in the private sector, we strive to provide top-notch services, ensuring that every flight is a memorable experience for our passengers. Our mission is built around the core values of Safety, Caring, Integrity, Fun, and Passion, which guide every aspect of our operations. We are now seeking an experienced IT Manager to join our team, focusing on Crewmember Experience Products, to help drive our IT strategy and support our business capabilities.

Role Overview

The IT Manager for Crewmember Experience Products will be responsible for delivering IT solutions to support our business operations. This role involves managing a portfolio of applications/solutions from inception to retirement, ensuring that our IT services align with the business needs of our assigned area of responsibility. The successful candidate will have a strong background in IT, excellent leadership skills, and the ability to work collaboratively with various stakeholders to drive results.

Key Responsibilities:

  • Own the relationship with our business's functional area leaders and deliver IT solutions to support business operations.
  • Partner to create and deliver an IT strategy and annual plan to support business capabilities, including an application or solution roadmap.
  • Manage a "portfolio" of applications/solutions from origination to retirement.
  • Develop, maintain, and report a financial and resource plan for the area of responsibility.
  • Ensure that IT and allocated specialty unit relationships are maintained, with clear and timely requirements recognized and agreed-upon service levels.
  • Act as the escalation point for functional support to assigned portfolio applications with continuous availability.
  • Collaborate with Strategic Sourcing to negotiate Crewmember agreements and service level agreements that align with specialty units' requirements and expectations.
  • Manage production and non-production environments through release and change management processes.
  • Ensure work practices are in accordance with all audits, security, and regulatory requirements and company policies.
  • Work with other IT Managers to ensure alignment and drive efficiencies and continued accountability for product and services delivery within assigned specialty units and across IT.
  • Provide direct or indirect oversight of delivery teams for appropriate portfolio initiatives.
  • Play a significant role in driving and mentoring direct team as well as indirect Crewmembers to support the commitment, growth, and development of a succession plan for the IT department.
  • Perform other duties as assigned.

Essential Qualifications and Skills:

To be successful in this role, you will need:

  • A Bachelor's Degree in a related discipline.
  • Strong analytical, problem-solving, and organizational skills, with the ability to effectively multitask.
  • Excellent communication and interpersonal skills, with the ability to adapt your communication style to various audiences.
  • Strong collaboration skills and the ability to work with minimal supervision.
  • Ability to work in a high-pressure environment and quickly resolve issues, recognizing when escalation is necessary.
  • Excellent critical thinking and structured thinking abilities.
  • Knowledge of Project Management (PMBOK) and key training.
  • Knowledge of technology fundamentals and concepts.
  • Proficiency with Microsoft Office Suite (Project, Excel, Word, PowerPoint, Outlook, and Visio).
  • Availability for moderate overnight travel (up to 20%).
  • Legally eligible to work in the country in which the position is located.
  • Authorization to work in the US is required; this position is not eligible for visa sponsorship.

Preferred Qualifications and Skills:

While not essential, the following qualifications and skills are preferred:

  • A degree in a related discipline.
  • Experience managing a budget and creating business cases.
  • Experience managing a full project or initiative, including presenting proposals to senior leadership.
  • In-depth knowledge of business functionality and comprehensive knowledge of business activities, objectives, and strategies.
  • Familiarity with JetBlue's IT disciplines and interdependencies and specialty units and how their needs drive IT strategy.

Career Growth Opportunities and Learning Benefits

At JET Blue Airlines, we are committed to the growth and development of our employees. As an IT Manager for Crewmember Experience Products, you will have access to a range of training and development opportunities, including:

  • Comprehensive onboarding program to ensure a smooth transition into your new role.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • Opportunities for career advancement and professional growth within the company.
  • Access to a range of resources and tools to support your continued learning and development.

Work Environment and Company Culture

At JET Blue Airlines, we pride ourselves on our positive and inclusive company culture. As an employee, you can expect:

  • A dynamic and supportive work environment that encourages collaboration and teamwork.
  • A range of employee benefits and perks, including competitive salary, health insurance, and retirement savings plan.
  • Opportunities to get involved in company-sponsored events and activities, including volunteer days and social events.
  • A commitment to diversity, equity, and inclusion, with a range of initiatives and programs to support underrepresented groups.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

  • A salary of $26 per hour.
  • Comprehensive health insurance, including medical, dental, and vision coverage.
  • Retirement savings plan, including company match.
  • Opportunities for career advancement and professional growth.
  • A range of employee perks and benefits, including travel discounts and employee recognition programs.

Conclusion

If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As an IT Manager for Crewmember Experience Products with JET Blue Airlines, you will have the chance to work with a dynamic and supportive team, develop your skills and knowledge, and contribute to the success of our company. Don't miss out on this opportunity to join our team and take your career to the next level.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team. Apply now to take the first step towards an exciting and rewarding career with JET Blue Airlines.

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