Entry Level Call Center Support (Remote / No Phone Calling)

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Quick Overview:

  • Position: Entry Level Call Center Support
  • Location: Remote
  • Company: Pathremotenetwfh
  • Compensation: a competitive salary
  • Start Date: Immediate openings available

 

 

Join our dynamic team as a Customer Service Specialist, where you will play a key role in solving our customers’ problems and enhancing their overall experience. This position is ideal for those who thrive in a fast-paced environment and are passionate about helping others. What You Will Do... Engage with customers through live chat on our business website or social media platforms, providing prompt and accurate assistance. Address customer inquiries, offer guidance on products or services, provide sales support, and extend discounts to enhance their experience. Rate: $35 per hour, depending on experience and performance. Requirements: Must have a compatible device (phone, tablet, laptop) for accessing social media and website chat functionalities. The ability to work independently, follow instructions meticulously, and maintain a professional demeanor. Availability to work between 5 and 40 hours per week. Must have a stable and reliable internet connection. Weekly Hours: Flexible, ranging from 5 to 40 hours. Location: Fully remote, with a preference for candidates in the United States. Customer support via live chat is an increasingly essential service across various industries, offering ample opportunities for growth and learning Apply Job!

 

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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