Digital Marketing Supervisor (Remote)

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<p style="text-align:left"><b>Before you apply to a job, select your language preference from the options available at the top right of this page.</b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><span>Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.</span></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description:</b></p><p>Are you passionate about digital strategy and performance marketing? Do you thrive in a fast-paced environment where your work directly impacts millions of customers? The UPS Store is seeking a <b>Digital Marketing Supervisor</b> to lead and optimize our national and local digital presence across a network of over 5,400 retail locations.</p><p>This role is pivotal in driving customer engagement, brand visibility, and revenue through digital channels including our national website, individual center websites, email marketing, online listings, and more.</p><p></p><p><b>Key Responsibilities</b></p><ul><li><b>Website Management:</b> Oversee performance and content accuracy for the national website (theupsstore.com) and 5,400+ center websites, which collectively generate hundreds of millions of sessions annually.</li><li><b>Email Marketing Leadership:</b> Plan, execute, and analyze national email campaigns (80M+ sends annually with a 59% open rate), ensuring alignment with customer behavior and business goals.</li><li><b>SEO & Analytics:</b> Monitor and optimize SEO performance, user behavior, and conversion metrics across all digital assets.</li><li><b>Vendor Oversight:</b> Manage relationships with digital vendors and partners to ensure quality, performance, and innovation.</li><li><b>Listings & Reviews:</b> Maintain and enhance the health of center listings and reviews on platforms like Google, Bing, Apple Maps, and Yelp.</li><li><b>Compliance & Accessibility:</b> Ensure all public-facing websites meet WCAG 2.0 accessibility standards and proper cookie consent implementation.</li><li><b>Brand Standards:</b> Audit and enforce brand consistency across all digital touchpoints.</li></ul><p></p><p><b>Qualifications</b></p><ul><li>Bachelor’s degree in Marketing, Communications, Digital Media, or related field.</li><li>5+ years of experience in digital marketing, with a focus on website management, SEO, email marketing, and analytics.</li><li>Proven success in managing large-scale digital ecosystems and vendor relationships.</li><li>Strong understanding of web accessibility standards and digital compliance.</li><li>Experience with platforms such as Google Analytics, Google Search Console, email marketing tools, and CMS platforms.</li><li>Excellent communication, project management, and analytical skills.</li></ul><p></p><p><b>Why Join Us?</b></p><ul><li>Be part of a nationally recognized brand with a massive digital footprint.</li><li>Work on high-impact projects that reach millions of customers.</li><li>Collaborate with a passionate and innovative marketing team.</li><li>Enjoy a remote work environment and competitive benefits.</li></ul><p></p><p><b>Internal Salary Grade:</b> 20E</p><p></p><p><span>Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from </span><i><span>$70,560/year </span></i><span>to </span><i><span>$130,800/year</span></i><span>. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. Hired applicants may be eligible for Medical/prescription drug coverage, Dental coverage, Vision coverage, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick and Family and Medical Leave time as required by law, and Discounted Employee Stock Purchase Program.</span></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Employee Type:</b></p>Permanent<p style="text-align:inherit"></p><p style="text-align:left">UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Other Criteria: </b></p><p style="text-align:left">UPS is an equal opportunity employer. UPS does not discriminate on the basis of <span><span><span><span><span><span><span class="WBK1"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">race/color/religion/sex/national</span></span></span></span></span></span></span></span> <span><span><span><span><span><span><span class="WBK1"><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">origin/veteran/disability/age/sexual</span></span></span></span></span></span></span></span> orientation/gender identity or any other characteristic protected by law.</p><p style="text-align:inherit"></p><p style="text-align:left"><b>Basic Qualifications:</b></p><p style="text-align:left"><span>Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.</span></p><p></p><p></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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