Customer Service Representative - Remote, Part-Time Seasonal (San Antonio Area)

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<strong>Job Summary<br><br></strong>Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customer’s needs by placing orders; answering inquiries; resolving problems and fulfilling requests. This is a <strong>PART-TIME</strong> Opportunity,<br><br><ul><li>The schedule required for this position will be 3-4 days a week, including one weekend day. Available shifts are: 8:00am-12:00pm | 12:00pm-4:00pm | 4:00pm-8:00pm</li><li>Upon completion of our 2 week in-store training at our Huebner Oaks location in San Antonio, this will be a REMOTE, Work-From-Home position. This is a seasonal assignment with an intended start date of November 3, 2025 and an expected end date of January 9, 2026. <br><br></li></ul><strong>WHAT YOU WILL BE DOING</strong>:<br><br><ul><li>Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience.</li><li>Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience.</li><li>Filing and other general clerical duties as required by supervisor.</li><li>Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor.</li><li>Assisting customers with placing orders, providing recommendations and information on products.<br><br></li></ul><strong>WHAT YOU WILL NEED</strong>:<br><br><ul><li>High School diploma or general education degree (GED).</li><li>Customer service and call center experience preferred.</li><li>Excellent oral, written communication and listening skills.</li><li>Strong problem solving, time management and organizational skills.</li><li>Computer proficiency.</li><li>Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization.</li><li>Ability to work a flex schedule, including a Saturdays or Sunday rotation. </li><li>Bi-lingual Spanish/English is a PLUS.</li><li>Strong problem-solving skills, and the ability to quickly learn new technology</li><li>Enthusiastic, willing to learn, and contributes to a positive team spirit.</li><li>Ability to pass a pre-employment background check that meets company standards.</li></ul>

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