🌐 Remote BDC Representative (English/Spanish) – Work From Home

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🌐 Remote BDC Representative (English/Spanish) – Work From Home

📅 Start Date: 11/03/2025

🏢 Company: USA-Based Automotive Dealership

📍 Position: Remote / Work From Home

💵 $5 per hour plus commission

⏱ 36 hours weekly ~ Monday through Saturday

📅 Resumes must be received by 10/17/2025

Overview

We are seeking an energetic, customer-focused BDC Representative to join our used car dealership team. The BDC Rep will be responsible for handling inbound leads, making outbound calls, setting appointments, and building relationships with potential customers to drive traffic to the dealership and support sales.

Key Responsibilities

• Handle inbound phone calls, internet leads, and chat inquiries from potential customers.

• Make outbound calls to follow up with internet leads, past customers, and unsold showroom traffic.

• Set and confirm appointments for the sales team.

• Maintain excellent product knowledge of available vehicles, specials, and financing options.

• Enter and update customer information in the CRM system.

• Send professional email/text follow-ups to increase appointment show rates.

• Provide a positive first impression of the dealership through excellent communication.

• Meet or exceed weekly/monthly goals for calls, appointments, and leads.

• Work closely with the sales team and management to ensure a smooth handoff of customers.

Qualifications

• Prior experience in automotive BDC, call center, or customer service is plus.

• Strong verbal and written communication skills in English (Spanish bilingual is a must).

• Comfortable making high-volume outbound calls daily.

• Basic computer and CRM proficiency.

• Positive attitude, strong work ethic, and ability to work independently.

• Ability to handle rejection professionally and remain motivated.

Compensation

• Hourly rate + performance bonuses based on appointments sold.

• Opportunities for career growth within the dealership.

📹 Interview Process:

Qualified candidates will be invited to an Online interview on 10/22/2025 & training.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...