Account Specialist, Starlink Enterprise Account Management

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ACCOUNT SPECIALIST, STARLINK ENTERPRISE ACCOUNT MANAGEMENT

Starlink is delivering high-speed, low-latency internet to the world's most remote regions, and the Enterprise team is at the forefront of this mission. From onboarding and activation to long-term growth, our account teams manage the full customer lifecycle. As we scale, we are looking for an Account Specialist to help standardize workflows, drive operational efficiency, and unlock capacity across the team.

This is an entry-level individual contributor role focused on internal execution. You'll partner closely with the Account Management and cross-functional teams to improve how we work-removing friction, reducing manual tasks, and creating scalable solutions.

RESPONSIBILITIES:

  • Support Account Leads and Account Managers by executing and improving internal processes related to onboarding, order management, and customer operations for new and existing customers and resellers
  • Identify inefficiencies and propose improvements that reduce manual effort or increase consistency across accounts
  • Maintain internal documentation, trackers, and tooling that help the team deliver a reliable customer experience at scale
  • Coordinate operational milestones, such as order readiness checks, fulfillment tracking, and activation follow-ups
  • Work cross-functionally with sales, operations, finance, and support to ensure smooth handoffs and issue resolution
  • Track and escalate blockers or execution risks, ensuring customer timelines and internal timelines are met
  • Assist in the rollout of new tools, process updates, or system enhancements by gathering feedback and supporting implementation
  • Contribute to a culture of continuous improvement by proactively spotting gaps and offering solutions

BASIC QUALIFICATIONS:

  • Bachelor's degree; OR 2+ years of professional experience in operations, customer support, or process coordination

PREFERRED SKILLS AND EXPERIENCE:

  • Highly organized and motivated to simplify complexity
  • Clear communicator, comfortable working across multiple stakeholders and teams
  • Curious and proactive-eager to understand how things work and improve them
  • Experience with tools like Excel, Smartsheet, Confluence, or Salesforce is a plus
  • Demonstrated ability to manage tasks independently with strong attention to detail
  • Experience with account management, project coordination, or customer lifecycle support
  • Experience with global operations, tax or billing challenges, and understanding how money moves through a business

COMPENSATION AND BENEFITS

Account Specialist/Level I: $75,000.00 - $95,000.00/per year

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.

Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.

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Common Interview Questions And Answers

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