Snr. Account Manager, UK Healthcare, Amazon Business

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Customers rely on Amazon for convenient access to millions of products delivered right to their doorstep. The Amazon Business team is focused on re-imagining that experience to fit the specific needs of businesses and public organizations. Come be a part of a rapidly expanding $35 billion global business.

Amazon Business helps millions of customers worldwide”from small businesses, schools, hospitals, non-profit organizations, and government agencies, to large enterprises with global operations”reshape their procurement with cost and time savings, greater productivity, and insightful purchasing analytics. Customers also have access to a variety of business-tailored features and benefits, including a curated site experience, Business Prime, business-only pricing and selection, single or multi user business accounts, approvals workflow, purchasing system integrations, payment solutions, dedicated customer support, and more.

B2B procurement is going through a digital transformation, and as a Senior Customer Advisor you will lead this change for customers with our innovative Amazon Business solution. Your primary responsibilities will be to establish and develop relationships with a wide variety of Health customers - from the NHS to Long-Term Care - and focus on their specific requirements to drive procurement strategy while unlocking spend on Amazon. This will include identifying new opportunities for growth, driving long-term initiatives, and building partnerships up to C-Suite level. You will receive hands-on training and mentorship that will enable you to grow, learn, and be successful.

It's always Day 1 at Amazon, and we have an opportunity to shape the world of B2B procurement in the same way Amazon helped change Retail eCommerce. As such, we need you to bring your creative spirit, and best ideas to help shape our processes and customer solutions with us. We will help you invent and structure new ideas, and support you on a project management journey to make a lasting impact on the way we work and delight our customers.

A successful Senior Customer Advisor should be eager to learn and develop themselves, and be a self-starter with strong analytical and problem-solving skills. The candidate should be prepared to perform against goals and consistently meet targets, with a focus on delivering results for customers through solutions aligned to their business goals and outcomes.
Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business challenges that have big customer impact?

Key job responsibilities
* Develop and own relationships with Healthcare customers. Work with your team to build strategic and effective relationships at a senior level that solve customer procurement challenges.
*Lead your team in identifying industry-specific opportunities and tailor the Amazon Business approach to best serve our customers
* Own strategic customer and territory planning. Drive accurate weekly forecast/reporting on pipeline growth and customer spend adoption.
* Advise customers on how to optimally leverage Amazon Business feature sets (100+ features)
* Identify new product development opportunities. Collect and relay customer needs to internal Amazon teams including Product, Tech, Category management, and others to continuously innovate on behalf of customers.
* Develop and maintain internal expertise/knowledge of market trends including a comprehensive review of market drivers, cost structures, technical improvements, and competitive landscape.
* Meet or exceed targets for customers and Amazon Business

About the team
While this role is focused on UK customers, it is a part of our wider EU Healthcare team. We collaborate daily to uncover industry insights, share best practices, and drive EU-level projects and product developments to better serve our Health customers.

BASIC QUALIFICATIONS

- Bachelor's degree or equivalent, or experience in sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent

PREFERRED QUALIFICATIONS

- Knowledge of procurement and source to pay processes and solutions or equivalent experience
- Healthcare experience, either working within the industry or serving Healthcare customers in a different role, is strongly preferred
- Public Sector procurement experience is a bonus, but not required

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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