Senior Client Manager - Remote - Cigna Global Health Benefits

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The job profile for this position is Account Management (IC) Advisor, which is a Band 4 Senior Contributor Career Track Role.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Excited to grow your career?</b></p><p style="text-align:inherit"></p><p style="text-align:left">We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!</p><p style="text-align:inherit"></p><p style="text-align:left">Our people make all the difference in our success.</p><p style="text-align:inherit"></p><p>The Senior Client Manager is responsible for managing a client book of business for existing and new global health accounts. These clients are typically large, complex in nature with multiple Cigna Healthcare relationships across product lines and borders. Responsible for renewing global health element of the account, selling new business to existing accounts, and converting accounts to a higher level of products/services. Overall responsibility to manage the relationship with the client and provide proactive and consultative approach for solutions with benefits across the globe, collaborating with internal Cigna Healthcare partners.  This role is Incentive Compensation eligible.</p><p></p><p><b>Responsibilities:</b></p><ul><li><p>Client and customer facing responsibility for day to day support of client needs as well as strategic interface for key client decision makers and their consultants / brokers.</p></li><li><p>Provide consultative pro-active information/recommendations with clients on an on-going basis.</p></li><li><p>Manage a block of business of approximately 25-35 accounts and average premium of $25m+ in premium.</p></li><li><p>Possess knowledge of the practices, techniques and tools associated with providing outstanding consultative service to clients and customers.</p></li><li><p>Manage renewals for existing block of business.</p></li><li><p>Upsell/cross-sell additional product lines within Cigna Global and other matrix partners.</p></li><li><p>Communicate/educate clients about Cigna Global updates/changes related to compliance or processes.</p></li><li><p>Handle and resolve escalated issues related to eligibility, premium/invoicing, and/or service related matters.</p></li><li><p>Thorough understanding of health service products and services, and associated operating requirements to support the client management plan goals and sales processes.</p></li><li><p>Utilize organization's sales information systems and document in Sales Force.</p></li></ul><p></p><p><b>Competencies</b>:</p><ul><li><p>Business Acumen</p></li><li><p>Cross-Cultural</p></li><li><p>Agility Managing and Measuring Work Conflict</p></li><li><p>Management Motivating others</p></li></ul><p></p><p><b>The ideal candidate will possess the following skills:</b></p><ul><li><p>Bachelor's degree preferred or equivalent work experience.</p></li><li><p><u><b>Previous global health/benefits experience preferred</b></u><b>.</b></p></li><li><p>Familiar with multiple software and system-based applications such as Salesforce, Microsoft Office database and spreadsheets (Excel, Access, sales tracking systems).</p></li><li><p>Requires strong written and verbal communication skills.</p></li><li><p>Excellent presentation skills.</p></li><li><p>Ability to effectively manage productive meetings</p></li><li><p>Client and customer focused with the ability to be a team player with the client management organization and matrix partners.</p></li><li><p>Requires strong background or experience in marketing, account management, account service, sales, or other areas requiring significant client and customer interaction.</p></li><li><p>State required Life, Accident and Health Licensure or ability to obtain required.</p></li></ul><p></p><p style="text-align:inherit"></p><br><p style="text-align:inherit"></p>If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.<p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left">This role is also anticipated to be eligible to participate in an incentive compensation plan.</p><p style="text-align:inherit"></p><p style="text-align:left"><span>We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit </span><span><a href="https://jobs.cigna.com/us/en/life-careers" target="_blank"><span>Life at Cigna</span></a></span><span>.</span></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p>Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.<p style="text-align:left"><span><span><span><span><span><span><span>Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this </span></span></span></span></span></span></span><a target="_blank" href="https://iris.cigna.com/career_benefits/empowered/career_opportunities">link</a><span><span><span><span><span><span><span>.</span></span></span></span></span></span></span></p><p></p><p></p><p><span>Qualified applicants with criminal histories will be considered for employment in a manner </span><span>consistent with all federal, state and local ordinances.</span></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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