Remote Customer Service Agent: ONLY STATE FARM IN AGENT OFFICE TRAINED

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Position Overview Calling all licensed candidate who have worked in a Statefarm office for a minimum of three years. We have a large number of State Farm clients located across the US who are interested in getting support for their offices with service work. However, they require candidates that have experience working on their systems. Please note: For legal & liability reasons, successful candidates will be required to have/obtain insurance licenses for the states that their Agents are located in. BENEFITS: • There is no sales pressure since there are no sales targets • You will only work on service work required by the Agent's team • You can work from anywhere in the US -- no need to commute to an office • You can work either part-time or full-time hours RESPONSIBILITIES: • Processing of payments, Follow ups with clients for overdue payments • Sending necessary documents to customers and upload them to Necho upon customer completion • Updating odometer readings and following up on drive safe and save setups • Maintenance of meticulous notes in the system • Updating financial cards • Collecting information like drivers licenses for MVR No hit's etc. in underwriting - folders and sending it to your agent • Upselling from BOD Service tasks • Putting in a Policy Transaction (PT) for the information collected in underwriting folders • Answering phone calls during allocated times REQUIREMENTS: • You have valid work authorization. • You are able to work Monday to Friday. • MUST have prior or current State Farm experience • Prior service experience • Be willing to get an Insurance Producer's license in the State that their Agent/s are located. The kind of person we are wanting to bring in to the team • Maintain a strong work ethic with a commitment to success for the business. • Can communicate clearly, professionally and empathetically on every interaction. • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams • People-oriented -- You love to help people • Proven ethical behavior • Is organized, detail orientated and can multi-task • Self-sufficiency and problem solver with a high degree of autonomy – Resourceful to know where to find answers • Ability to work in a team environment • Desire to learn If this sounds like a role that you would be interested in understanding more about, we would love to speak to you! If you can see yourself in this role, we would love to see your application. We will only follow up with you if you have progressed to the next round in the interview process. Job Types: Full-time, Part-time Pay: $17.00 - $30.00 per hour Benefits: • Flexible schedule • Paid time off • Professional development assistance • Referral program • Work from home Shift: • Day shift Experience: • WORKING AT STATEFARM OFFICE: 3 years (Required) Language: • Do you speak Spanish (Required) License/Certification: • Property & Casualty License (Required) • Life & Health Insurance License (Required) Work Location: Remote Apply Job!  

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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