IT Support Analyst I (Remote - US)

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This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Support Analyst I in United States.

As an IT Support Analyst I, you will be a key member of a collaborative IT team, providing technical support and ensuring seamless operation of hardware, software, and mobile devices across the organization. This role requires problem-solving skills, attention to detail, and the ability to respond quickly to technical issues while maintaining high levels of customer satisfaction. You will troubleshoot and resolve incidents, fulfill service requests, assist with device setup and imaging, and contribute to process improvements and documentation. The position provides opportunities to grow technical expertise, participate in projects, and support critical IT operations in a fast-paced, dynamic environment.

Accountabilities

·         Provide technical support for desktops, laptops, mobile devices, and software applications.

·         Troubleshoot complex technical issues, escalating when necessary, to ensure timely resolution.

·         Respond to user requests via phone, service portals, and other communication channels.

·         Perform desktop/laptop imaging, asset management, and mobile device setup.

·         Develop and maintain documentation, FAQs, and process guidelines.

·         Generate reports on incidents, service requests, telephony usage, and customer satisfaction surveys.

·         Coordinate remediation efforts during outages or major incidents.

·         Cross-train team members and contribute to assigned IT projects.

·         Recommend and implement process improvements to enhance service quality and operational efficiency.

·         Minimum of 2 years of experience supporting IT environments.

·         Proficiency in Windows 7/10, Microsoft Office Suite, VPN, Citrix, and VDI environments.

·         Familiarity with Microsoft Exchange, Active Directory, network monitoring tools, and Cisco telephony systems (preferred).

·         Experience with IT Service Management tools such as ServiceNow and working within ITIL frameworks.

·         Strong analytical, documentation, and reporting skills.

·         Ability to triage and make rapid decisions in high-pressure scenarios, including managing major outages.

·         Excellent communication and interpersonal skills, with a focus on customer satisfaction.

·         Competitive salary with potential for growth.

·         Health, dental, and vision coverage.

·         Retirement savings plans (401k) with company match.

·         Paid time off and observed holidays.

·         Opportunities for professional development and cross-training.

·         Collaborative and inclusive work environment with a culture of innovation.

Jobgether is a Talent Matching Platform that connects professionals with opportunities worldwide through AI-driven job matching.

·         🔍 Your profile is evaluated using our AI-powered screening process, analyzing your CV and LinkedIn profile.

·         📊 It compares your skills, experience, and achievements to the role’s core requirements and past success factors to generate a match score.

·         🎯 The top 3 matching candidates are automatically shortlisted for the role.

·         🧠 When necessary, our human team conducts additional review to ensure no strong candidates are overlooked.

This process is skills-based, transparent, and free of bias — focused solely on your fit for the position. Once the shortlist is complete, it is shared directly with the hiring company, which then determines interviews and next steps.

Thank you for your interest!

 

#LI-CL1

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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