[Remote] Bilingual Supervisor, Care Management Support

Other Jobs To Apply

Note: The job is a remote job and is open to candidates in USA. Humana Inc. is committed to putting health first and is seeking a Bilingual Supervisor for Care Management Support. This role involves leading a team in a call center environment, ensuring operational success, and driving team performance while managing member health and wellness initiatives.


Responsibilities

  • Provide daily oversight and coaching to call center associates supporting inbound, outbound, and manual research workstreams. Foster engagement through regular feedback, recognition, and professional development.
  • Ensure adherence to productivity, quality, and service-level goals. Leverage performance data to identify opportunities for improvement and implement actionable solutions.
  • Conduct a minimum of two team meetings per month and one 1:1 meeting per associate per month to review performance, progress, and development plans. Complete monthly call quality reviews, mid-year, and end-of-year evaluations per company standards.
  • Participate in and lead departmental pilots, test-and-learn initiatives, and process improvement efforts. Collaborate with business partners to operationalize successful pilots into permanent workflows.
  • Uphold consistent execution of policies, procedures, and compliance standards. Promote a culture of integrity and accountability in all operational activities.
  • Support interviewing, selection, and onboarding of new associates. Partner with leadership and HR to maintain a strong talent pipeline and positive team culture.
  • Communicate effectively with internal and external partners to resolve escalations, align on goals, and ensure seamless member and partner experiences.

Skills

  • Bilingual (Spanish/English) with ability to pass a language test in both languages.
  • Minimum 2 years of leadership experience with responsibility for guiding teams toward productivity and quality goals.
  • Experience in a high-volume, fast-paced, and metrics-driven call center or operational environment.
  • Prior experience supporting or leading projects, pilots, or strategic initiatives.
  • Experience meeting performance standards while adapting to changing priorities and maintaining a focus on quality and customer service.
  • Experience analyzing performance data, making independent decisions, and applying situational leadership effectively.
  • Effective communication skills with the ability to motivate, coach, and influence others both verbally and in writing.
  • Proficiency in Microsoft Word, Excel, Outlook, Teams, PowerPoint, and Zoom.
  • Ability to work flexible hours as required by business operations.
  • Bachelor’s degree in business, Healthcare, or related field.
  • Call center experience
  • Experience utilizing data analysis to drive team or business outcomes.
  • Six Sigma Green Belt or related process improvement certification.
  • Prior experience leading teams within a contact center or metric-driven operational environment.

Benefits

  • Medical, dental and vision benefits
  • 401(k) retirement savings plan
  • Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • Short-term and long-term disability
  • Life insurance

Company Overview

  • Humana is a health insurance provider for individuals, families, and businesses. It was founded in 1964, and is headquartered in Louisville, Kentucky, USA, with a workforce of 10001+ employees. Its website is http://www.humana.com.

    • Company H1B Sponsorship

  • Humana has a track record of offering H1B sponsorships, with 202 in 2025, 246 in 2024, 284 in 2023, 274 in 2022, 212 in 2021, 84 in 2020. Please note that this does not guarantee sponsorship for this specific role.

    • Back to blog

    Common Interview Questions And Answers

    1. HOW DO YOU PLAN YOUR DAY?

    This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

    2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

    When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

    3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

    Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

    4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

    With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

    5. HOW DO YOU PROCESS INFORMATION?

    Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

    6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

    Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

    7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

    Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

    8. HOW TO PRIORITIZE WORK?

    The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

    9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

    Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

    10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

    This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

    Data Entry Question and Answer

    $150 $49

    Remote Question and Answer

    $150 $49

    Virtual Assistant Question and Answer

    $150 $49

    Content Moderator Question and Answer

    $150 $49

    Customer Service Question and Answer

    $150 $49

    Video Game Tester Question and Answer

    $150 $49

    Related Posts