JPMorgan Chase – FROSCH – Corporate Account Manager – USA

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Job title: FROSCH - Corporate Account Manager
Company: JPMorgan Chase
Job description: Job Description:

About the Line of Business

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people - all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

Job Description

As a Corporate Account Manager, your primary responsibilities will include:

  • Developing strategic business plans to improve client services
  • Establishing sound business relationships with key clientele
  • Identifying opportunities for technology and service solutions
  • Leveraging up-selling opportunities within client portfolios for regional and global consolidations, new businesses, tools and technology
  • Acting as a client advocate with vendors during negotiations, service reviews, and program meetings
  • Monitoring contract terms, service level agreements, and volume to ensure favorable contracts for clients
  • Providing best-in-class customer service that exceeds clients' expectations
  • Ability to maintain poise and a positive attitude with diplomacy in work strategies
  • Facilitating client support with a high degree of initiative, confidentiality, and professional demeanor
  • Participating in operational projects, training, and functions as appointed by your manager
  • Performing administrative duties which may include but are not limited to conducting reviews, creating and updating reports, and reviewing new accounts and account profiles
Work Environment
  • FROSCH covers the cost of most work-related equipment for remote employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered.
Requirements
  • Previous work experience in an Account Manager role within a Travel Management Company is preferred
  • Proficient in Microsoft Office with an intermediate understanding of Excel
  • Must have impeccable listening skills and eagerness to learn
  • Able to multi-task, have strong attention to detail, and resolve problems independently
  • Strong sense of urgency as well as flexibility to change as needed
  • Exemplary communication skills both in writing and public presentations
  • Proven track record of developing professional relationships
  • Ability to work and communicate efficiently with team members
  • Previous use of a Global Distribution System (GDS) such as Sabre preferred
  • Spanish bilingual preferred
  • Previous experience as a corporate travel consultant preferred
About Us:

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the “WELL Health-Safety Rating” for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

About the Team: Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Expected salary:
Location: USA

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