`Customer Service Representative | Remote | Entry Level | Hiring Now - Start ASAP

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Now Hiring: Customer Service Representative

Globe Life AO, a respected leader in the supplemental insurance industry for over 65 years, is seeking driven and enthusiastic individuals to join our fully remote team as Entry-Level Customer Service Representatives.

Whether you're a recent graduate, starting your career, switching fields, or seeking a flexible position with high earning potential, this is your chance to build a long-term, purpose-driven career— this job is beginner-friendly, remote, and comes with full training.


What You’ll Do:

  • Be the first point of contact for our customers via chat, phone, and email

  • Resolve issues swiftly and with empathy

  • Educate clients about our products and services

  • Document customer interactions and feedback

  • Collaborate with team members to elevate the customer experience

Why You’ll Love It Here:

  • Start ASAP – Quick interview & fast onboarding process

  • Supportive and inclusive work environment

  • Work Your Way – Enjoy the flexibility to choose your own hours and achieve the work-life balance you need.

  • Union-backed benefits (life, health, retirement)

You’ll Thrive If You Have:

  • Excellent verbal and written communication skills

  • A positive, solution-focused mindset

  • Previous customer service experience (preferred but not required)

  • Must be U.S.-based and 18+

  • Comfortable using basic computer tools (we’ll train you!)

Popular Keywords (for Search Visibility)

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📩 Ready to join our team? Apply today and let’s shape what great customer service looks like together.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...