Remote Receptionist

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<p>Work from home for a U.S. law firm!</p> <p><br>PJI Law, a fast-growing boutique firm in the Washington, DC area, is hiring full-time virtual Receptionists. This is a great opportunity for a motivated professional with a strong work ethic who thrives on helping others. Full training provided—no legal experience required.</p> <p><br><span style="font-weight: bold">About the Role</span><br>As the firm’s first point of contact, you’ll handle all incoming calls with warmth and professionalism, ensuring every caller feels heard and supported. You’ll manage messages, assist with client emails, and help maintain smooth communication across the firm.</p> <p><br>Beyond reception duties, you’ll help document internal procedures, provide administrative support, and back up other team members as needed.</p> <p><br><span style="font-weight: bold">Key Responsibilities</span></p> <ul> <li>Answer calls within 5 seconds and manage all interactions cheerfully and efficiently.</li> <li>Ability to respond to hundreds of incoming calls and emails every week</li> <li>Respond to client/prospect inquiries within 8 business hours</li> <li>Accurately log all calls and email communications</li> <li>Manage CRM systems and protect the intake team from unqualified leads</li> <li>Assist with administrative tasks and process documentation</li> <li>Uphold professionalism, even during challenging interactions</li> </ul> <p><br></p> <p><span style="font-weight: bold">Requirements & Skills</span></p> <ul> <li>Positive, energetic, and reliable communicator with excellent phone etiquette</li> <li>Fluent in English (spoken and written) with strong grammar and spelling</li> <li>Comfortable working evenings (U.S. business hours: 3:00/4:00pm – 12:00/1:00am SAST)</li> <li>Proficient in Microsoft 365 and Google Workspace</li> <li>Detail-oriented, adaptable, and eager to learn new software and systems</li> <li>Grouwth mindset with the ability to adjust to change</li> <li>Able to multitask, stay focused, and maintain a consistent, upbeat tone</li> <li>Must go the full workday without checking social media</li> </ul> <p><br></p> <p><span style="font-weight: bold">Technology Requirements</span></p> <ul> <li>Computer: SSD (≥500GB), 16GB RAM, capable of running Windows 11+</li> <li>Mouse, webcam, and microphone headset</li> <li>Fiber internet (≥100 Mbps), wired Ethernet connection (not Wi-Fi)</li> <li>Reliable power backup (UPS or inverter).</li> </ul> <p><br></p> <p><span style="font-weight: bold">Compensation & Benefits</span></p> <ul> <li>$400/month base + up to $200/month bonuses (paid in USD)</li> <li>8 paid holidays + Paid Time Off (PTO)</li> <li>Premium sales training and growth opportunities</li> <li>Supportive, international team environment</li> <li>Fully remote position.</li> </ul> <p><br></p> <p><span style="font-weight: bold">How to Apply</span></p> <ol> <li>Attach/upload your resume as a PDF (do not use Indeed’s resume-building option).</li> <li>Upon submitting your application, please complete the following:</li> </ol> <ul> <li>You will be prompted to answer one question, which will simply read: ‘Anything you would like to add?’ In response, please only identify the spelling mistake you found in this job listing.</li> <li>You will then be prompted with: “Please add your video link here.” In response, please upload a short Zoom video (approximately 3 minutes) introducing yourself and explaining why you are interested in this position.</li> </ul> <p><br></p> <p>Join a collaborative, growth-minded team that helps families and businesses protect what matters most. We look forward to meeting you!<br></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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