HR Specialist- Remote

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HR Specialist <br /> Remote<br /><br />Start Date: ASAP<br /> Temp-to-Hire (after 520 hours)<br /> Worksite Location: Remote from Home<br /> Work Schedule: Full time / 8-5 or something similar <br /> Compensation: $23- $25/hr<br /> US Citizens - REQUIRED<br /> Interviews via TEAMS<br /> <br /> Summary <br /> The HR Central Analyst is a go-getter and problem-solver who thrives in a fast-paced, constantly evolving HR Shared Services environment. This role provides expert guidance and hands-on support across the full employee lifecycle from onboarding and offboarding to payroll, compliance, and policy interpretation.<br /> As a trusted advisor to employees and managers, this position delivers exceptional service, educates on HR technologies and self-service tools, and champions process improvements that enhance both employee experience and operational excellence.<br /> <br /> Key Responsibilities <ul> <li> Serve as a primary resource for HR Centrals Tier 1 and Tier 2 support, handling inquiries related to Contingent worker onboarding activity, offboarding, leave of absence, payroll, verification of employment, and policy interpretation.<br /> Deliver accurate, timely resolutions via multiple channels (Salesforce case management, phone, and chat), ensuring a high standard of employee care and adherence to established SLAs. </li> <li> Educate and empower employees to use our AI self-service tools and HR systems (Workday, Salesforce, etc.) effectively. </li> <li> Partner with HR Centers of Excellence (COEs) to ensure seamless service delivery and continuous improvement in processes and content. </li> <li> Support the onboarding program for contingent workers in Workday. </li> <li> Support the North America onboarding and offboarding processes, ensuring compliance with I-9 and state/federal employment laws. </li> <li> Participate in HR Centrals knowledge management efforts, creating and updating content that improves accuracy, consistency, and efficiency across the team. </li> <li> Collaborate with cross-functional HR and IT teams to streamline processes, identify automation opportunities, and enhance the employee experience. </li> <li> Maintain the highest level of professionalism, confidentiality, and empathy while balancing high case volumes and competing priorities. </li> <li> Lead or contribute to small projects and compliance initiatives aligned with HR Centrals service excellence goals. <br /> </li></ul> Skills & Competencies <ul> <li> Attention to detail and customer-centric mindset with a passion for problem-solving and continuous improvement. </li> <li> Tech-savvy with proficiency in HR systems (Workday, Salesforce, etc.) and Microsoft Office Suite. </li> <li> Demonstrate ability to manage multiple priorities in a fast-paced, high-volume environment while maintaining accuracy and attention to detail. </li> <li> Strong understanding of HR principles, policies, and employment law fundamentals (U.S. and Canada preferred). </li> <li> Exceptional communication and interpersonal skills, capable of explaining complex HR matters with clarity and empathy. </li> <li> Proven ability to collaborate cross-functionally and provide constructive feedback to improve processes and service delivery. </li> <li> High degree of integrity and discretion when handling confidential information. </li> <li> Strong analytical and organizational skills with a focus on data-driven decision-making. </li></ul> <br /> Education & Experience <ul> <li> Bachelors degree in Human Resources, Business Administration, Psychology, or related field (or equivalent experience). </li> <li> 3+ years of progressive experience in HR Shared Services environments, HR Operations, or similar employee support roles. </li> <li> Experience with Workday and Salesforce Case Management System strongly preferred. <br /> </li></ul> Why Youll Love This Role <br /> Youll be part of a high-performing, service-driven HR Central team that values initiative, accountability, and collaboration. Every day brings a new challenge and the opportunity to make a real impact on the employee experience across our organization.<br /> <br /> System One, and its subsidiaries including Joule, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.<br /> <br /> System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.<br /> <br /> #M-1 <br /> #LI-EB1<br /> Ref: #236-Eng Pasadena

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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