Data Entry Associate-Pharmacovigilance (Remote)

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Before reading the job post, we encourage you to watch this video about our company. It gives you an inside look at how we started, the team and culture that made us successful, and where we're going. It's easy to read a job post and apply, but people often wonder about the culture and whether they would fit in. If you want to call Harrow your home and genuinely want to be part of a family and something big, then we encourage you to click this link and get to know us.

 

Who is Harrow?

 

Harrow (Nasdaq: HROW) is a leading North American ophthalmic-focused pharmaceutical company. Harrow is an incredible entrepreneurial company – where we celebrate the ability of every member of the Harrow Family to be the CEO of their job. Harrow’s values have driven interest over the past decade in attracting high-performing professionals in a variety of disciplines. Members of our Harrow Family often express their pride in being a part of our commitment to (1) innovation, (2) patient access to affordable medicines, and (3) our track record of having never turned down an ophthalmologist doing mission work around the world – providing free medicines in support of mission work aimed at giving or maintaining the gift of sight to those most in need. We encourage you to learn more about Harrow and its unique culture to see if you’re the right person to help contribute as we build a truly exceptional company, one we are all so proud of!


Harrow’s ophthalmic pharmaceutical portfolio is one of the most comprehensive in the industry, including:


  • An expanding Posterior Portfolio including IHEEZO® and TRIESENCE®
  • A broad Dry Eye Disease product line, led by VEVYE® and bolstered by well-known adjacent ocular surface disease products such as FLAREX® and TOBRADEX® ST
  • A Specialty Anterior Segment product line, which includes various high-need and utility products such as ILEVRO®, NEVANAC®, and VERKAZIA®


Job Summary


Under the general guidance of the Senior Pharmacovigilance Specialist, the Pharmacovigilance Data Entry Associate provides frontline support for medical information and pharmacovigilance intake activities through the Medical Information and Communication Center (MICC). This role is responsible for receiving, documenting, and triaging inbound phone calls and emails related to medical inquiries, product quality complaints (PQC), and adverse event (AE) reports. Accuracy, discretion, and professionalism are essential in managing sensitive safety information and maintaining regulatory compliance.


Essential Responsibilities


•Receive and respond to inbound phone calls and emails concerning Harrow’s ophthalmic products.

•Document inquiries and reports accurately in the MICC system using standardized forms and workflows.

Perform basic triage and ensure cases are appropriately routed to designated PV staff.

•Follow scripted responses and communication protocols to ensure compliance and consistency.

•Support administrative PV tasks such as data entry, and record keeping.

•Engage in ongoing training regarding product knowledge and PV regulatory procedures.

•Perform any additional tasks assigned by the Supervisor.


Qualifications


•High school diploma or GED preferred; associate’s degree or relevant coursework is a plus.

•1–2 years of experience in customer service, or a call center environment is preferred.

•Strong verbal and written communication skills in English.

•Ability to manage confidential information with discretion.

•Proficiency in Microsoft Office is preferred; ability to learn PV systems (e.g., MICC).

•Detail-oriented, organized, and able to follow procedures accurately.


•Willingness to grow knowledge of pharmacovigilance principles and compliance expectations.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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