Senior Consultant Engineer - Amazon Connect

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Senior Consultant Engineer - Amazon Connect
US-MA-Boston
Job ID: 2025-7077
Type: Regular Full-Time
# of Openings: 1
Category: CUSTOMER SUCCESS
Remote - United States
Company Overview

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.


Responsibilities

As a leading managed service provider (MSP), NWN assists IT leaders in solving the most crucial challenges they face by solving the right technology, deployed on the right premises, and managed through the right model to fit their unique demands and meet their long-term goals.

NWN's mission is to transform business through the evolutionary power of technology, and we’re committed to unlocking value by delivering innovative technology through a consultative approach. Our people are the best in their field!

NWN is seeking a Senior Consultant Engineer who will thrive in a fast-paced, dynamic environment and be responsible for the successful deployment of complex technical projects for our government, commercial, and international clients.

Work you will encounter:

  • Direct and manage project development and execution from initiation to closure utilizing NWN’s standard project methodology
  • Facilitate the definition of project scope, goals, and deliverables in support of business objectives
  • Coordinate all meetings/communications between the client and NWN Project Team throughout the project
  • Clearly communicate expectations to team members
  • Delegate tasks and responsibilities to appropriate personnel
  • Identify project success criteria and disseminate to involved parties throughout the project lifecycle
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshooting problem areas
  • Identify and manage project dependencies and critical path; identify and resolve issues and conflicts within the project team; identify project risks and suggest methods of mitigating those risks
  • Effectively manage project scope by ensuring any changes to scope are documented and approved; proactively manage changes in project scope, identify potential crises, and devise contingency plans
  • Manage incidents and change orders within assigned projects, including escalations needed to ensure timely completion

Qualifications

Required Qualifications / Experience

  • Bachelor’s Degree or advanced degree. Preferred areas: computer science, project management, business, or accounting
  • 5+ years of technical project management experience in a fast-paced, multi-tasking environment
  • Experience managing AWS Cloud and / or Amazon Connect projects
  • At least 4+ years working with business functional teams or work experience relevant to information technology and project management
  • Skilled in the application of project management methodologies, with proficiency in agile team management and coaching, client relationship management, budget management, and contract compliance
  • Experience working both independently and in a project team-oriented, collaborative environment
  • Ability to quickly adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
  • Ability to elicit cooperation from a wide variety of sources including management, clients, and other departments
  • Ability to hold project teammates accountable for completing project deliverables accurately and on time, by escalating issues to management as needed
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Strong verbal, written, and interpersonal communication skills
  • Ability to effectively manage conflict between team members
  • Exceptional planning and organization skills
  • Must be able to learn, understand, and apply new technologies
  • Ability to work a flexible schedule to meet business needs of clients across multiple US and international time-zones
  • Strong accounting or financial process understanding
  • Able to manage multiple, complex, and high-profile projects, which may require various resources and functional integration

Desirable Qualifications / Experience

  • AWS Certified Practitioner and other AWS Certifications associated to Amazon Connect or Contact Center Saas platforms
    • All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

    NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.

    HR SharePoint Site


    Equal Opportunity Employer, including disability/protected veterans

    Equal employment opportunity, including veterans and individuals with disabilities.

    PI278220841

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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