Supervisor Provisioning - BWI - Quick Hire!

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Southwest Airlines is a major American airline renowned for its commitment to providing reliable, low-cost air travel with a friendly and customer-focused approach. Established as an industry leader, Southwest prioritizes a strong work environment that encourages creativity, innovation, learning, and personal growth for its employees. The company’s cornerstone is a culture of respect and care, extending both internally among employees and externally toward customers. Southwest Airlines operates with a clear purpose: to connect people to what’s important in their lives through dependable and affordable flight experiences. The airline is widely recognized for its unique company culture known as the "Southwest Way," which underscores values such as inclusion, recognition, safety, and continuous learning. Southwest offers various benefits including competitive pay, retirement plans with company contributions, profit-sharing opportunities, health insurance, and travel privileges. This particular opportunity is for residents of Maryland and includes a pay range of $34.94 to $36.39 per hour, with overtime and shift premiums available. Additional bonuses may be offered to eligible leadership and individual contributor roles at the discretion of the company. The role of Supervisor Provisioning at Southwest Airlines is vital to ensuring seamless ground operations and exceptional service quality. This supervisory position is part of the Cargo Provo & Ground Support Equipment (GSE) department and is dedicated to overseeing the Provisioning Team responsible for servicing aircraft with beverages, inflight snacks, and other necessary supplies. The primary focus of the Supervisor Provisioning is to lead and coach the team to deliver outstanding provisioning service while maintaining safety, operational efficiency, and regulatory compliance. The incumbent collaborates with various departments across the station to ensure proper training, communication, and support for Provisioning Agents. This includes fostering awareness of policies, procedures, and regulations that govern the provisioning process. The Supervisor Provisioning role demands strong leadership skills and an ability to guide the team in meeting operational goals such as timely aircraft servicing and maintaining high customer satisfaction. This role oversees day-to-day airport operations, monitors quality and quantity of provisioning supplies, and ensures all necessary equipment, including GSE, is functional and available. It includes administrative responsibilities such as developing shift bids, managing payroll and attendance reports, tracking training compliance, and coordinating supply distribution not only at the home station but also to non-provisioning stations. The role also involves anticipating operational challenges, forecasting needs, and holding team members accountable to performance metrics. The Supervisor Provisioning prioritizes a safe and secure work environment, adheres to labor contract administration with minimal disputes, and demonstrates commitment to company values through active participation in leadership development and self-growth. The position requires the incumbent to work designated shifts that may encompass early mornings, late evenings, weekends, and holidays. Candidates must be U.S. citizens or authorized to work in the U.S., possess a valid driver's license, and be able to obtain a Security Identification Display Area (SIDA) badge as well as possibly a Customs Seal for international flights. The role also demands physical capabilities such as lifting up to 50 pounds and the ability to work in varying indoor and outdoor conditions. This position offers an exciting career opportunity for individuals passionate about airline operations, team leadership, and delivering unparalleled customer service within a dynamic and safety-focused environment.
  • Residency in the State of Maryland
  • U.S. citizenship or current authorization to work in the U.S. with no current or future sponsorship available
  • Ability to obtain a Security Identification Display Area (SIDA) badge and meet all local airport requirements
  • Possess a current valid driver’s license issued in the U.S.
  • May be required to obtain a Customs Seal for work on international flights
  • Ability to perform work duties from limited space workstations for extended periods
  • Ability to communicate and interact in English to meet job demands
  • Ability to perform duties with potential exposure to excessive noise, vibrations, and sensory conditions
  • Ability to work in outdoor and inclement weather conditions
  • Ability to use computer and office productivity tools with speed and accuracy
  • Ability to perform physical activities such as lifting 50lbs, standing, sitting, pulling, pushing, squatting, climbing, walking, kneeling, reaching, crawling, and writing
  • Must maintain a well-groomed appearance per company standards
  • Must be at least 18 years of age
  • Must comply with company attendance standards
  • No interview for the Supervisor Provisioning position at BWI within the last 12 months if previously not selected
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