Remote Pharmacy Technicians (Full-Time + Weekend Coverage)

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We’re Hiring: Remote Pharmacy Technicians (Full-Time + Weekend PT)
Must reside in OH, NC, SC, GA, FL, or VA

Remote | Growth Opportunities

Are you a licensed pharmacy technician with retail experience looking for a career beyond the counter? Want to use your skills to actually make a difference in the lives of Medicare members—all from the comfort of home?

PSyn, Inc., a pharmacist-led managed care consulting firm, is expanding our operations and we’re looking for 3 full-time and Pharmacy Technicians to join our high-performing remote team.

What You’ll Do:
  • Assist Medicare members with rejected pharmacy claims
  • Work directly with providers and pharmacies to process prior authorizations
  • Complete outbound service calls for adherence and refill reminders
  • Manage escalated service issues and ensure accurate resolution
  • Document workflows and maintain compliance with quality standards
  • Thrive in a fast-paced virtual call center environment
✅ What You Bring:
  • Registered or Certified Pharmacy Technician (required)
  • 2+ years retail pharmacy experience (required)
  • 2+ years customer service experience (required)
  • High attention to detail, problem-solving skills, excellent customer service skills, and empathy
  • Comfortable with Microsoft Word, Excel, and virtual workflows
  • Managed care or PBM experience is a plus, but not required
  • Bilingual (English/Spanish) is a plus
Work Environment Requirements:

As a fully remote position, team members must have a dedicated, distraction-free workspace in their home that supports focused work and protects member privacy. Because this role involves handling sensitive health information (PHI) and conducting member calls:

  • Your work area must be separate from common living spaces, such as kitchens or living rooms.
  • If children or dependents are present during work hours, appropriate childcare arrangements (e.g., daycare or school) must be in place.
  • Headsets and a secure internet connection are required to ensure professional and confidential communication.
What We Offer:

  • Fully Remote Work Environment
  • 17 Days of PTO per year
  • Paid Holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day
  • Health Insurance Support: Up to $300/month plus a $500 bonus every 6 months
  • 401(k) Matching: 3.5% after 6 months, with a 2-year vesting period
  • Clear path for career advancement into Team Lead, Supervisor, and Program Manager roles
  • Mission-driven culture and supportive leadership
Schedules:
  • Full-Time Roles: Tuesday–Saturday or Wednesday-Sunday (regular schedule to include weekends) available shifts (11-7 Weekdays and 9-6 Weekends) *Note we are only looking for team members that include weekends in their work schedule and work till 7pm for weekdays. Please only apply if you can accommodate this schedule*

Important:
To be considered, you must reside in one of the following states:

Ohio, North Carolina, South Carolina, Georgia, Florida, or Virginia




Apply today and join a team where your voice matters and your skills are valued. Help us make prescription drug benefits simpler and more accessible—one member at a time.




Salary: $14.00 - $21.00 per hour based on experience




Work Location: Remote
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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