Remote Customer Service / Insurance Agent

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Remote Customer Service / Insurance Agent
The Gainey Agency – Remote
Full-Time | Commission-Based | 100% Remote

About Us
The Gainey Agency is a fast-growing, client-focused insurance agency offering flexible, remote opportunities nationwide. We specialize in life insurance and financial protection products while empowering our agents to succeed through training, mentorship, and access to top-tier resources.

Job Overview
We’re hiring Customer Service / Insurance Agents to join our fully remote team. This position focuses on building relationships with clients, presenting tailored life insurance solutions, and providing policy support. If you have strong communication skills, a passion for helping others, and the motivation to work independently, we want to hear from you!

Responsibilities

  • Conduct inbound and outbound calls to assess client needs and recommend insurance products

  • Educate clients on policy options, underwriting, and benefits

  • Assist with basic policy servicing, such as endorsements, claims support, and beneficiary changes

  • Maintain accurate digital records using CRM tools

  • Follow up with clients regularly to ensure satisfaction and retention

  • Collaborate with teammates and participate in ongoing training sessions

  • Meet or exceed individual and team performance goals

Qualifications

  • Must be 18+ and authorized to work in the U.S.

  • Must pass a background check

  • Active life insurance license preferred (or willing to obtain – we provide guidance!)

  • Strong verbal and written communication skills

  • Self-motivated and comfortable working in a remote, performance-driven environment

  • Tech-savvy with basic proficiency in CRM tools, video conferencing, and digital communication

Preferred Experience

  • Previous experience in sales, insurance, or customer service

  • Familiarity with CRM systems and remote outreach tools

What We Offer

  • Competitive commission structure with bonus opportunities

  • Work-from-home flexibility with a schedule that supports work-life balance

  • Access to TCPA-compliant leads through our internal marketing (available for purchase)

  • Training, mentorship, and a clearly defined career path

  • Supportive team culture built on integrity, transparency, and collaboration

Join a team that values growth, professionalism, and making an impact.
Apply now or schedule a quick info session:
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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