PART TIME - Remote Outbound Call Center Sales - Telecommunications

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PART TIME - Remote Outbound Call Center Sales - Telecommunications

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With people at the heart of our success, NTT DATA is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters. It’s our belief in possibility that drives us, but it’s our people that make it happen. At NTT DATA, what you do matters.

A Career at NTT DATA Means
  • Having ongoing opportunities to GROW your career – we offer barrier‑free learning with multiple self‑learning tools.
  • Being part of a global organization where you can BELONG – an inclusive working environment where you are free to be your best self.
  • Belonging to a team where you can make a DIFFERENCE – to your clients, colleagues, and communities. Your ideas are embraced, impactful, and keep us agile.
  • Being part of a global PIONEER – where you gain exposure to Fortune 500 clients and world‑leading technology partners across 57 countries.
What else does NTT DATA Offer?
  • All equipment required for you to be successful in your role.
  • Virtual paid training.
  • Rewards and Recognition programs.
  • Internal career advancement opportunities.
Position Overview

As a Technical Sales Specialist, you will support our client’s suite of products and services and provide tailored options to meet customer needs. Your role involves connecting with customers, analyzing their needs, and offering customized solutions. You should be agile, self‑driven, communicative, passionate about sales, and genuinely invested in helping others.

Position Details

Position: Technical Sales Specialist (Outbound Telecom Sales)

Status: Part‑Time – Work from Home (20 hrs per week)

Hours: 4‑hour shifts, 5 days a week between Monday and Saturday 4:00 pm – 9:00 pm EST

Pay: $16.20 / hr base + up to $6.80 / hr if fully meeting targets

Language: English

Open to residents of: Quebec, New Brunswick, Alberta

Qualifications
  • Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is an asset.
  • Sales experience is required.
  • Flexible schedule (including evenings and weekends).
  • Ability to build rapport with customers.
  • Ability to navigate multiple computer systems.
  • Ability to work in a target‑driven environment.
  • Secure area to store company and customer information.
  • Power outlets for both PC and monitor.
  • High‑speed internet (10 MB or greater).
  • Private, distraction‑free space to connect via Ethernet.
  • Apple or Android phone (not mandatory).
Benefits and Perks
  • Attractive monthly compensation plans with no minimum sales threshold.
  • Incremental monthly incentive programs for sales performance delivery.
  • EPP (Employee Purchase Plan) with material monthly discount after six months employment.
  • Several local and national discount programs through our Employee Perks Program.
Responsibilities
  • Connect with customers coast‑to‑coast.
  • Conduct outbound calls for customer retention, sales, and services.
  • Promote and recommend the latest products and services to customers on outbound sales queues.
  • Manage call flows, provide first‑call resolution, and satisfy customer expectations.
  • Understand the customer’s situation and recognize their needs while providing customized solutions.
  • Create need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives.
  • Meet key performance indicators.
  • Follow up with customers to ensure satisfaction and expand sales opportunities.
  • Take accountability and appropriate action to resolve customer issues efficiently and effectively.
  • Accurately resolve customer questions with a high level of professionalism.
  • Accurately document customer interactions within the appropriate systems.
  • Communicate effectively with customers about account information, products, pricing, promotions, etc.
  • Maintain a high level of competition and product knowledge.
  • Maintain a high level of confidentiality.
  • Other job tasks as required.
EEO Statement

We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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