Immediate Start – Remote Customer Support Agent, TTEC

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About Company

At TTEC, we're dedicated to helping leading brands deliver amazing customer experiences. For over 40 years, we've blended technology with the human touch to create exceptional journeys for millions of customers worldwide. We're a global leader in customer experience technology and services, designing, building, and operating bespoke solutions for some of the biggest names across various industries. Our innovative approach, fueled by a passion for service and a commitment to our employees, has made us a trusted partner in the CX space. Joining TTEC means becoming part of a diverse, global team that values collaboration, professional growth, and making a real impact. We foster an inclusive environment where every voice is heard, and every contribution matters. If you're looking for a career where you can grow, learn, and truly make a difference, TTEC is the place for you.

Job Description

Are you a natural problem-solver with a passion for helping people? Do you thrive in a dynamic, supportive environment where your efforts directly contribute to customer satisfaction? TTEC is excited to be hiring for an Immediate Start - Remote Customer Support Agent in the Czech Republic! This is a fantastic opportunity to join a global leader from the comfort of your own home, providing essential support to customers and representing a top-tier brand.

As a Remote Customer Support Agent, you will be the friendly voice and helpful guide for our clients' customers, addressing their inquiries, resolving issues, and ensuring a positive experience with every interaction. You’ll be working with cutting-edge tools and a supportive team, empowered to make decisions that truly impact customer loyalty. Your day will involve handling a diverse range of customer interactions via phone, email, and chat, providing information, troubleshooting technical issues, and guiding customers through various processes. You will play a crucial role in building lasting relationships between our clients and their customers, turning challenges into opportunities for exceptional service.

We are looking for individuals who are not just agents, but true customer advocates – people who are empathetic, patient, and committed to finding the best solution for every customer. This role offers comprehensive training to equip you with all the knowledge and skills you'll need to succeed, regardless of your prior experience. You'll gain valuable experience in customer relations, problem-solving, and communication, all while enjoying the flexibility and comfort of working remotely. TTEC is committed to your success, providing ongoing coaching, development programs, and clear pathways for career advancement within our global organization. If you're ready to start a rewarding career where your impact is recognized and your growth is prioritized, apply today!

Key Responsibilities

  • Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Identify and assess customers' needs to achieve satisfaction and resolve issues on the first contact whenever possible.
  • Build sustainable relationships of trust through open and interactive communication.
  • Meet personal/team qualitative and quantitative targets.
  • Follow communication procedures, guidelines, and policies diligently.
  • Go the extra mile to engage customers and ensure their needs are fully met.
  • Document customer interactions accurately and thoroughly in the CRM system.

Required Skills

  • Fluent in English (both written and verbal) at a professional level.
  • Excellent communication and interpersonal skills.
  • Strong active listening and problem-solving abilities.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Tech-savviness and comfort with navigating multiple computer applications simultaneously.
  • A quiet, private workspace free from distractions and a reliable high-speed internet connection.
  • High school diploma or equivalent.

Preferred Qualifications

  • Previous experience in a customer service or contact center environment (remote or on-site).
  • Familiarity with CRM systems and practices.
  • Additional language skills are a plus (e.g., German, French, Czech).
  • Ability to work independently while contributing to a team environment.

Perks & Benefits

  • Competitive monthly salary with performance-based bonuses.
  • Comprehensive paid training program to ensure your success.
  • Opportunity to work from the comfort of your home anywhere in the Czech Republic.
  • Paid vacation and sick leave.
  • Health and wellness programs.
  • Clear career development and advancement opportunities within a global company.
  • Access to a supportive and engaging virtual work community.
  • Employee recognition programs and incentives.

How to Apply

Ready to launch your career with TTEC? Don't miss this exciting opportunity to join our remote team in the Czech Republic. To apply, please click on the application link below. We look forward to reviewing your application!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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