Desktop Engineer (VDI) (Remote – Full-Time, Permanent)

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WE ARE HEALTHCARE SYSTEMS OF AMERICA. Our mission is to elevate healthcare standards, improve patient outcomes, and create value for communities across the United States. Healthcare Systems of America (HSA) is more than a healthcare provider-we're a community built on excellence, innovation, and compassion. If you're looking for a career that makes a difference, empowers you to grow, and gives you the opportunity to impact lives, HSA is where you belong.

Healthcare Systems of America operates 8 community hospitals across 3 states. We service a multitude of patients and their families across our vast network, while remaining committed to the professional development of our staff, the functional improvement of our patients, and the cultivation of strong partnerships within our communities.

WHAT WE OFFER

  • Career GrowthDevelopment - We are an essential, stable and growing company with many opportunities for training and advancement within the medical field that all employees and team members can benefit from.
  • SupportiveInclusive Culture - We foster an environment where every team member is valued, heard, and empowered to succeed.
  • Meaningful Work - Every day, you'll contribute to patient care, cutting-edge medical solutions, and life-changing treatment and technologies.


POSITION SUMMARY

Desktop Engineer with expertise in Virtual Desktop Infrastructure (VDI) to support end-user computing in a large-scale healthcare environment. The ideal candidate will have experience with cloud-based VDI solutions and clinical workflows.


PRIMARY RESPONSIBILITIES

  • Design, deploy, and manage VDI environments (Azure, Citrix, VMware).
  • Ensure seamless access to clinical applications and data.
  • Support system updates, performance tuning, and incident management.
  • Collaborate with clinical IT teams on workflow improvements.


EXPERIENCE/EDUCATION REQUIREMENTS

  • 5+ years of recent experience with desktop infrastructure in healthcare.
  • Strong VDI implementation knowledge, including Azure Virtual Desktop.
  • Familiarity with Meditech access and performance optimization.
  • Understanding of HL7/FHIR protocols.
  • ServiceNow ticketing experience.


SKILLS/REQUIREMENTS

  • Critical thinking and problem solving.
  • Project management experience.
  • Demonstrated ability to manage multiple priorities and deadlines.
  • Adaptable to changing priorities, tasks, and work scheduled to meet customer service standards.
  • Demonstrated ability to quickly learn new technologies and systems and provide instruction on complex processes.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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