customer service representative at flipkart freshers

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Join Flipkart, India leading e-commerce company, as a Customer Service Representative and embark on a rewarding career in customer support. This entry-level position is perfect for freshers who are enthusiastic about providing exceptional service and making a positive impact on our customers shopping experiences. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Provide accurate information regarding products, services, and order statuses.
  • Troubleshoot and resolve customer issues, ensuring a high level of satisfaction.
  • Document and escalate complex issues to the appropriate departments.
  • Follow up with customers to ensure their concerns have been addressed.
  • Maintain up-to-date knowledge of Flipkart products, services, and policies.
  • Continuously strive to improve personal performance and customer satisfaction.

Required Skills and Qualifications:

  • Excellent verbal and written communication skills in English.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle high-pressure situations with a calm and professional demeanor.
  • Basic computer skills and proficiency in using customer service software.
  • Willingness to learn and adapt to new technologies and processes.
  • Positive attitude and a commitment to delivering exceptional customer service.

Experience:

  • No prior experience required; however, previous experience in customer service or retail is a plus.
  • Freshers with a passion for customer service are encouraged to apply.

Working Hours:

  • Flexible working hours, including evenings and weekends as required.
  • Full-time and part-time positions available.

Knowledge, Skills, and Abilities:

  • Strong interpersonal skills and ability to build rapport with customers.
  • Ability to work independently and as part of a team.
  • Effective time management and organizational skills.
  • Capable of handling multiple tasks and priorities efficiently.
  • Proficiency in using Microsoft Office Suite and other relevant software.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive training program and career development opportunities.
  • Health and wellness benefits, including medical and dental coverage.
  • Employee discounts on Flipkart products.
  • Work-from-home options available.
  • Friendly and inclusive work environment.

Why Join:

  • Be part of a dynamic team at one of India top e-commerce platforms.
  • Gain valuable experience and grow your career in customer service.
  • Work in a supportive environment that values innovation and continuous improvement.
  • Enjoy a competitive benefits package and a positive work-life balance.

How to Apply:

  • Interested candidates can submit their resume and cover letter through the Flipkart Careers page or send them directly to us.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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